Jacob Stone
Maplewood
Summary
Dynamic store manager with an ability to drive sales and maximize profitability, excelling in development of store employee skill sets and oversight of daily store operations. Created and executed store initiatives that impacted individual store performance as well created the best customer experience in the mall, leveraging skills in seasonal floorset planning and the ability to train all positions on store staff. Known for exceptional loss prevention techniques to protect profitability margins and fostering a culture that promotes growth, driving sales through strategic cyclical plans, leading by example on the sales floor, and working through great Recruit, Interview, Hire tactics to find the right people.
Overview
6
6
years of professional experience
Work History
Store Manager
Zumiez
02.2023 - Current
- Created a store culture and environment that fosters growth, development and training to ensure comp sales gains.
- Maintained proper product levels to maintain inventory accuracy and increase store's profitability margins through excellent loss prevention tactics.
- Set effective store schedules based off of employee performance, forecasted sales and Last Year's sales, to drive profitability.
- Executed point of sales opening and closing procedures.
- Planned, communicated and executed cyclical floorsets to merchandise store to be trend focused and apply to our local customer to drive sales.
- Managed and developed store employees to drive sales and allow for internal promotions through effective planning, communication, execution and measuring success via company tools and programs.
- Managed inventory accuracy, and store opening and closing procedures.
- Maximized sales and minimized shrink through excellent customer service and company loss prevention procedures.
- Developed assistant managers and sales associates to effectively drive sales and create the best customer experience in the mall.
- Recruited, hired, and trained all store employees to be certified to position and understand company tools and programs, company focuses and store focuses to maximize sales and profitability.
- Maximized sales and profitability through leading by example on the sales floor and displaying the ability to sell to every customer.
Assistant Store Manager
Zumiez
09.2019 - 02.2023
- Daily focus on driving customer interaction and sales, hyper-focused on being the best seller in the mall and leading by example.
- Developed and trained sales associates to certify them to position and company tools.
- Developed and trained sales associates to prospect them for the keyholder position by delivering and executing cyclical development plans tailored to individual skillsets.
- Managed opening and closing procedures daily, ensuring register accuracy.
- Created and maintained positive customer relationships through personal sales and driving sales focuses through sales associates.
- Assisted in recruiting, hiring and training all new hire employees.
- Planned, communicated and executed self-scan inventories.
- Planned, communicated and executed cyclical floorsets to create trend-focused store displays.
- Communicated any and all developments of store employees to store manager.
- Worked through store manager to create and execute store plans to maximize sales and drive profitability.
Sales Associate
Zumiez
11.2018 - 09.2019
- Captured transactions by providing product knowledge and having the ability to answer any and all customer questions regarding every product in the store.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products through identifying needs and wants.
- Engaged with customers to build a rapport and create the best experience in the mall.
- Maintained and merchandised assigned zone in the store daily.
- Worked to meet individual sales goal daily.
- Processed freight and created new displays in the store.
- Certified to ring sales through our POS system.
Education
High School Diploma -
North Saint Paul High School
North Saint Paul, MN06-2019
Skills
- Oversight of store operations
- Forecasting and adapting to sales trends
- Individualizing team development
- Sales development
- Sales driven
Accomplishments
- Grand opened the Twin Cities Premium Outlets location for Zumiez in June of 2023.
- Attended multiple Zumiez national meetings to become a better leader and retailer.
- Attended multiple district-centric store manager meetings.
- Top 100 sales people for the company as assistant store manager for 2021 ($430,000 sold individually)
- Sold over $100,000+ annually since 2019 for the company.
- Awarded multiple times for exemplary performance at both national meetings and district-centric meetings (Most Valued Player and Most Inspirational Student)
Timeline
Store Manager
Zumiez
02.2023 - Current
Assistant Store Manager
Zumiez
09.2019 - 02.2023
Sales Associate
Zumiez
11.2018 - 09.2019
High School Diploma -
North Saint Paul High School
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