Jacob Truebenbach
Shakopee
Summary
Seasoned professional with extensive experience in customer support management, known for driving impactful solutions and fostering team cohesion. Possesses strong focus on achieving measurable results and maintaining high standards. Recognized for adaptability and reliability in dynamic environments, with key skills in conflict resolution and leadership.
Overview
16
16
years of professional experience
Work History
Office Manager
Republic Services
Inver Grove Heights
08.2024 - 08.2025
- Oversaw daily office operations, maintaining a well-organized and efficient workplace environment by leveraging Infopro, Salesforce, Power BI and Rize to streamline task management, internal documentation, and workflow automation.
- Coordinated catered lunches, team-building activities, and staff appreciation events using SaaS-based planning tools, enhancing employee engagement and reinforcing a positive workplace culture.
- Monitored and analyzed support metrics through Power BI, Rize and Salesforce, identifying performance trends, uncovering service gaps, and recommending targeted improvements.
- Spearheaded process optimization initiatives that drove a 25% increase in operational efficiency by integrating Salesforce CRM, Infopro, Rize and Power BI to improve cross-team communication and enable data-driven decision-making.
- Led quarterly client survey initiatives for high-volume accounts using Medallia, resulting in a 20% increase in client retention and a 15% boost in recurring revenue.
- Collaborated with cross-functional teams to identify resource needs and process inefficiencies, utilizing Power BI and SaaS platforms to track progress and ensure accountability across departments.
Account Manager
Republic Services
Inver Grove Heights
05.2023 - 08.2024
- Managed a portfolio of 1400 accounts, implementing strategic account reviews that increased customer retention rates by 20% and expanded client engagement using CRM systems and data-driven insights.
- Respond to customer concerns, requests, and issues in a timely and professional manner.
- Utilize Salesforce on a daily basis to schedule and document all calls, meetings and proposals.
- Maintain and retain a throughout knowledge of the company's available services.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Monitored account activity and usage trends to anticipate client needs, contributing to a 15% boost in upsell and renewal conversions.
Dealer Engagement Manager
Sirius XM
Minneapolis
09.2020 - 04.2023
- Orchestrated dealer engagement initiatives that increased participation by 30% through targeted communication strategies, collaboration with 200 partners, and utilization of CRM tools to enhance relationship management.
- Drive key Sirius XM initiatives and implement objectives at assigned dealerships.
- Schedule trainings with dealer management to train staff on new vehicle delivery process.
- Assign and review performance metrics and results with automotive dealer management.
- Log daily dealership activity and key contacts for daily tracking purposes.
- Visit assigned automotive dealerships regularly to support Sirius XM initiatives and objectives.
Direct Route Salesman
Old Dutch Foods
Saint Paul
09.2014 - 09.2018
- Directed operations across a territory of 65+ retail accounts, achieving a 22% year-over-year increase in product sales through strategic merchandising and promotional execution.
- Ensured 100% compliance with visual merchandising standards, including planograms, rotation schedules, and brand color codes, improving shelf presence and inventory turnover.
- Conducted in-depth analysis of weekly sales reports, route metrics, and POS data to identify inefficiencies and implement corrective strategies, resulting in a 20% uplift in low-volume zones.
- Managed a portfolio of 150+ SKUs, optimizing product mix and inventory flow based on consumer trends and seasonal demand.
- Strengthened partnerships with 30+ retail managers, delivering customized display solutions and product assortments that increased merchant revenue by an average of 15% per location.
- Streamlined logistics and route planning, increasing daily store coverage by 18% and reducing operational costs through improved scheduling and resource allocation.
- Led customer service initiatives that improved satisfaction scores by 12%, aligning field operations with brand experience goals.
- Collaborated with sales, marketing, and supply chain teams to develop territory-specific growth strategies, contributing to a 10% increase in overall territory performance.
Logistics Team Lead
Target
Chanhassen
11.2009 - 09.2014
- Led a team of 25+ logistics team members, achieving 98% on-time replenishment and consistently exceeding daily productivity goals by 10–15%.
- Utilized MyDevice, Zebra handhelds, Workday, and Warehouse Management System (WMS) tools to manage inventory flow, monitor performance, and execute real-time stock adjustments.
- Streamlined inbound/outbound freight processes, reducing unload time by 20% and improving operational efficiency across multiple departments.
- Implemented shrink-reduction strategies that decreased inventory loss by 12% through improved backroom organization and compliance audits.
- Maintained 99% inventory accuracy during cycle audits, supporting planogram execution and enhancing overall guest satisfaction.
- Mentored and coached team members for career development, resulting in 6 internal promotions to Team Lead roles and a 25% increase in cross-functional capabilities.
- Enforced OSHA-compliant safety standards, contributing to zero recordable incidents over a 12-month period.
Education
Bachelor of Science - Business Administration
Capella University
Minneapolis, MN 09.2018 - 01/2020
Skills
- Issue resolution
- Trend analysis
- Teamwork and collaboration
- Problem-solving
- Time management
- Decision-making
- Adaptability and flexibility
- Organizational skills
- Attention to detail
- Team management
- Escalation handling
- Feedback management
Timeline
Office Manager
Republic Services
08.2024 - 08.2025
Account Manager
Republic Services
05.2023 - 08.2024
Dealer Engagement Manager
Sirius XM
09.2020 - 04.2023
Bachelor of Science - Business Administration
Capella University
09.2018 - 01/2020
Direct Route Salesman
Old Dutch Foods
09.2014 - 09.2018
Logistics Team Lead
Target
11.2009 - 09.2014