Jacquelyne Anderson
Minneapolis
Summary
- Intuitive at writing reports, updating records, and juggling multiple tasks in a fast-paced environment.
- In all security matters, uses shrewd and prudent judgment.
- Capable of easily managing security risks and quickly resolving problem situations using social judgment.
- Professionally adept at handling and resolving conflicts.
- Security officer with 3 1/2 years of experience in providing safety to others and the company.
- Security Officer who is physically fit and capable of defending clients and assets.
- Guard who is security-conscious and diligent in protecting people and property.
- Demonstrated ability to learn new procedures and policies while adhering to strict guidelines by employing defensive tactics.
Overview
13
13
years of professional experience
Work History
Packager/Order Picker
Talent Tags
06.2023 - 12.2023
- Enhanced packaging efficiency by implementing automated systems and streamlined processes.
- Reduced waste by optimizing packaging materials usage and recycling initiatives.
- Achieved faster order fulfillment with improved workflow management and team coordination.
- Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
Security Officer
Allied Universal
09.2022 - 05.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Security Officer
Securitas
11.2021 - 08.2022
- Safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were approved at the appropriate levels.
- Alerted law enforcement to suspicious activities and people.
- Protected personal and company from robbery, vandalism, and unauthorized entry.
- Gathered information, identified and implemented resolution, planned follow-up, and filed incident reports to successfully manage complaints.
- Ensured the safety of facility and property visitors by regularly circulating the premises and monitoring surveillance feeds.
- Maintained and authorized the entry and exit of number of employees and visitors every day.
Mail Processor
Conduent
06.2021 - 01.2022
- Improved mail processing efficiency by implementing an effective sorting system.
- Streamlined workflow for faster mail delivery by maintaining a clean and organized workstation.
- Reduced errors in mail handling with thorough attention to detail and accuracy in labeling packages.
- Enhanced customer satisfaction by ensuring timely delivery of priority mails through careful prioritization of tasks.
Security Officer
GardaWorld Security
07.2020 - 07.2021
- Worked with local law enforcement officers to plan safe apprehension and coordinate investigations.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Used electronic gates to control vehicle and pedestrian traffic entering the building grounds.
- Safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were approved at the appropriate levels.
- Issued warnings to offenders for safe violation and verbally evicted violators from the premises.
- Alerted law enforcement to suspicious activities and people.
- Protected personal and company property from robbery, vandalism, and unauthorized entry.
Intake Specialist
Prime Therapeutics
02.2020 - 06.2020
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Streamlined the intake process by developing and implementing efficient data collection methods for improved service delivery.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
Customer Service Representative
Medical Transportation Management
06.2019 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Inside Sales Representative
Andersen Corporation
10.2018 - 05.2019
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Customer Service Representative
Regis Corporation
09.2017 - 10.2018
- Kept accurate and current customer accounts data with manual form processing and digital information updates.
- Provided a superior customer experience in order to build a loyal customer base.
- Answered customer calls promptly to avoid long wait times on hold.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy.
- Did payroll duties for company by assisting employees, managers, district leaders in processing employees in their onboarding practices, that dealt with payroll.
- In addition, assisted employees with their password and transmitting direct deposit and positive pay files.
- Making adjustments for employees who didn't have the correct times posted to their paycheck.
Executive Interviewer
Information Specialist Group (ISG)
09.2015 - 09.2017
- Increased candidate engagement by conducting thorough and personable interviews.
- Streamlined the interview process for improved efficiency and better candidate experience.
- Developed strong rapport with candidates, fostering open communication and trust during interviews.
- Collaborated with hiring managers to identify key competencies and skills required for each role.
Assistant to Chairman
Environmental Advisory Commission
09.2010 - 09.2015
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
Bachelor of Science - Criminal Justice
Kaplan University
Davenport, IA11.2014
Skills
- Warehouse Safety
- Package Preparation
- Shipping Procedures
- Hand Tool Use
Timeline
Packager/Order Picker
Talent Tags
06.2023 - 12.2023
Security Officer
Allied Universal
09.2022 - 05.2023
Security Officer
Securitas
11.2021 - 08.2022
Mail Processor
Conduent
06.2021 - 01.2022
Security Officer
GardaWorld Security
07.2020 - 07.2021
Intake Specialist
Prime Therapeutics
02.2020 - 06.2020
Customer Service Representative
Medical Transportation Management
06.2019 - 12.2019
Inside Sales Representative
Andersen Corporation
10.2018 - 05.2019
Customer Service Representative
Regis Corporation
09.2017 - 10.2018
Executive Interviewer
Information Specialist Group (ISG)
09.2015 - 09.2017
Assistant to Chairman
Environmental Advisory Commission
09.2010 - 09.2015
Bachelor of Science - Criminal Justice
Kaplan University
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