Jacquelyne Anderson
Saint Paul
Summary
Proficient in report writing and updates, with strong multitasking abilities in fast-paced environments. Four years of experience as a security officer, adept at managing security risks and resolving conflicts effectively. Physically fit and committed to protecting clients and assets, demonstrating a keen understanding of security protocols and defensive tactics. Quick learner, capable of adhering to strict guidelines while implementing new procedures.
Overview
15
15
years of professional experience
Work History
Rental Sales Agent
Avis Budget Group
05.2025 - 09.2025
- Managed rental transactions, ensuring accuracy and efficiency in customer service.
- Trained new staff on rental procedures and systems, enhancing team performance.
- Developed promotional strategies to increase vehicle rentals and customer engagement.
- Analyzed customer feedback to improve service offerings and resolve issues promptly.
Customer Service Representative
Hertz Car Rental
05.2024 - 05.2025
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed customer inquiries via phone, email, and chat platforms efficiently.
- Resolved complaints by identifying root causes and implementing actionable solutions.
- Trained new team members on company policies and customer service protocols.
Security Officer
GSSC
06.2023 - 06.2024
- Patrol inside and outside exteriors, check 30 doors to make sure they were locked, opened doors for next day, escorted fire and ambulance to elevators to pick up residents going to emergency hospital, and played music to residents at funeral proceedings, let in employees who don't have badges, monitored cctv cameras, front entrance, and parking lot, and prepared incident reports and DSR's for documentation.
Packager/Order Picker
Talent Tags
06.2023 - 12.2023
- Enhanced packaging efficiency by implementing automated systems and streamlined processes, reduced waste by optimizing packaging materials usage and recycling initiatives, achieved faster order fulfillment with improved workflow management and team coordination, and maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
Security Officer
Allied Universal
09.2022 - 05.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems, prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification, maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis, and reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Security Officer
Securitas
10.2021 - 08.2022
- Safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were approved at the appropriate levels, alerted law enforcement to suspicious activities and people, protected personal and company from robbery, vandalism, and unauthorized entry, gathered information, identified and implemented resolution, planned follow-up, and filed incident reports to successfully manage complaints, ensured the safety of facility and property visitors by regularly circulating the premises and monitoring surveillance feeds, and maintained and authorized the entry and exit of number of employees and visitors every day.
Mail Processor
Conduent
06.2021 - 01.2022
- Improved mail processing efficiency by implementing an effective sorting system, streamlined workflow for faster mail delivery by maintaining a clean and organized workstation, reduced errors in mail handling with thorough attention to detail and accuracy in labeling packages, and enhanced customer satisfaction by ensuring timely delivery of priority mails through careful prioritization of tasks.
Security Officer
Garda World
07.2020 - 07.2021
- Worked with local law enforcement officers to kiplan safe apprehension and coordinate investigations, drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities, used electronic gates to control vehicle and pedestrian traffic entering the building grounds, safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were at the appropriate levels, issued warnings to offenders for safe violation and verbally evicted violators from the premises, alerted law enforcement to suspicious activities and people, and protected personal and company property from robbery, vandalism, and unauthorized entry.
Intake Specialist
Prime Therapeutics
02.2020 - 06.2020
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs, streamline the intake process by developing and implementing, efficient data collection methods for improved service delivery, increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly, contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
Customer Service
Medical Transportation Management
06.2019 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information, streamlined call center processes with empathy, resulting in increased loyalty and repeat business, assisted customers in navigating company website and placing online orders, improving overall user experience.
Inside Sales Representative
Andersen Corporation
10.2018 - 05.2019
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations, enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions, boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross-selling, and exceeded monthly quotes consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Customer Service Rep
Regis Corporation
09.2017 - 10.2018
- Kept accurate and current customer accounts data with manual form processing and digital information updates, provided a superior customer experience in order to build a loyal customer base, answered customer calls promptly to avoid long wait times on hold, kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns, managed client correspondence and records using both manual and automated methods fro maximum efficiency and accuracy, and payroll duties for company by assisting employees, managers, district leaders in processing employees in their onboarding practices, that dealt with payroll, in addition, assisted employees with their password and transmitting direct deposit and positive pay files, and making adjustments for employees who didn't have the correct times posted to their paycheck.
Executive Interviewer
Information Specialist Group
09.2015 - 09.2017
- Increased candidate engagement by conducting thorough and personable interviews, streamlined the interview process for improved efficiency and better candidate experience, developed strong rapport with candidates, fostering open communication and trust during interviews, and collaborated with hiring managers to identify key competencies and skills required for each role.
Assistant to Chairman
Environmental Advisory Commission
09.2010 - 09.2015
- Increased efficiency by implementing new processes and providing administrative support to management, streamlined office operations for enhanced productivity with organized filing systems and task prioritization, enhanced team communication through effective scheduling, meeting coordination, and correspondence management, and boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
Bachelor's Degree - Criminal Justice
Kaplan University
Davenport, IA11.2014
Skills
- Customer engagement strategies
- Safety protocols and compliance
- Administrative functions
- Logistics coordination
- Shipping and receiving processes
Timeline
Rental Sales Agent
Avis Budget Group
05.2025 - 09.2025
Customer Service Representative
Hertz Car Rental
05.2024 - 05.2025
Security Officer
GSSC
06.2023 - 06.2024
Packager/Order Picker
Talent Tags
06.2023 - 12.2023
Security Officer
Allied Universal
09.2022 - 05.2023
Security Officer
Securitas
10.2021 - 08.2022
Mail Processor
Conduent
06.2021 - 01.2022
Security Officer
Garda World
07.2020 - 07.2021
Intake Specialist
Prime Therapeutics
02.2020 - 06.2020
Customer Service
Medical Transportation Management
06.2019 - 12.2019
Inside Sales Representative
Andersen Corporation
10.2018 - 05.2019
Customer Service Rep
Regis Corporation
09.2017 - 10.2018
Executive Interviewer
Information Specialist Group
09.2015 - 09.2017
Assistant to Chairman
Environmental Advisory Commission
09.2010 - 09.2015
Bachelor's Degree - Criminal Justice
Kaplan University