Jade O'Brien
Minneapolis
Summary
Dynamic professional with expertise in client operations and advocacy. Proven ability to resolve complex inquiries using Zendesk, ensuring client satisfaction and compliance. Recognized for strong problem-solving skills and deep product knowledge, consistently enhancing the client experience through effective communication and support.
Overview
6
6
years of professional experience
Work History
Senior Client Experience Associate
Ellevest
Remote
01.2022 - 04.2025
- Acted as the voice of the company, promptly and professionally resolving client inquiries regarding account issues, changes, or questions using Zendesk
- Demonstrated a deep understanding of the product, diagnosed and resolved complex client inquiries
- Maintained the client complaint management system, documenting and supporting determinations made based on client feedback
- Advocated for clients and consulted with appropriate specialists when issues need escalation, ensuring compliance with company policies and procedures
Barista Lead
Cafe Ceres
Minneapolis
05.2021 - 12.2021
- Collaborated with management and supervised staff to successfully create an enjoyable café experience.
- Headed daily training program for new staff in coffee and customer skills, ensuring consistency and progress.
Inventory Manager
EVEREVE
St. Louis Park
02.2021 - 05.2021
- Managed backroom inventory of product, including receiving, returning, and organizing.
- Fulfilled customer online orders and adjusted sales floor stock based on season and popularity.
Registered Dietitian, Nutrition Specialist
Open Arms of Minnesota
Minneapolis
02.2019 - 12.2020
- Directed a 2-year pilot program with a health insurance company, refining outreach and delivered one-on-one nutrition counseling
- Identified, assessed, and monitored the nutrition needs of clients, ensuring compliance with program criteria
- Conducted outreach to eligible persons in the state of Minnesota, gathering pertinent information to improve nutrition programs and services
- Performed nutrient analysis of meals and provided written and verbal counseling, demonstrating strong organizational skills and the ability to manage multiple tasks effectively
Education
Bachelor of Science - Nutrition
University of Minnesota
Minneapolis, MNNutrition Individualized Supervised Practice Pathway
Pepperdine University
Malibu, CASkills
- Client advocacy
- Complaint management
- Zendesk usage
- Product knowledge
- Issue resolution
- Problem solving
Courses in Progress
- Udemy | The Complete Salesforce Certified Administrator Course + AI
Timeline
Senior Client Experience Associate
Ellevest
01.2022 - 04.2025
Barista Lead
Cafe Ceres
05.2021 - 12.2021
Inventory Manager
EVEREVE
02.2021 - 05.2021
Registered Dietitian, Nutrition Specialist
Open Arms of Minnesota
02.2019 - 12.2020
Bachelor of Science - Nutrition
University of Minnesota
Nutrition Individualized Supervised Practice Pathway
Pepperdine University
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