Summary
Overview
Work History
Skills
Timeline
Generic

Jadyn Vilandre

Savage

Summary

Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Overview

5
5
years of professional experience

Work History

Manager

Dairy Queen Grill & Chill
Savage
01.2024 - Current
  • Supervised daily operations to ensure smooth service in a fast-paced environment.
  • Trained new staff on customer service and food preparation standards.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Monitored cash registers for accuracy during transactions and end-of-shift reports.
  • Ensured compliance with health and safety regulations during food handling.
  • Developed schedules to optimize staff coverage during peak hours.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Coordinated team meetings to improve communication and operational efficiency.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Host

Olive Garden
Burnsville
05.2023 - 12.2023
  • Greeted guests warmly upon arrival to create a welcoming atmosphere.
  • Managed reservation system to optimize seating and reduce wait times.
  • Coordinated with waitstaff to ensure smooth guest service flow during busy shifts.
  • Updated daily specials and menu changes for accurate guest information.
  • Maintained cleanliness of the host stand and entry area for a polished appearance.
  • Collaborated with team members to support overall restaurant operations efficiently.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Assisted servers in seating guests by escorting them to their tables.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed dining room layout to maximize efficiency of staff members.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked identification for guests who appeared under age 21.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Server

Olive Garden
Burnsville
12.2022 - 12.2023
  • Provided exceptional customer service to enhance dining experiences.
  • Took and processed customer orders accurately and efficiently.
  • Maintained cleanliness and organization of dining areas and utensils.
  • Assisted in training new servers on menu items and service standards.
  • Collaborated with kitchen staff to ensure timely food delivery to guests.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Upsold menu items to enhance guest satisfaction and dining experience.
  • Monitored table settings for readiness and replenished supplies as needed.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Guest Advocate

Target
Savage
08.2022 - 12.2022
  • Handled payment processing to guarantee accurate and timely transactions.
  • Resolved guest concerns promptly to ensure satisfaction and loyalty.
  • Collaborated with coworkers to enhance the overall guest experience.
  • Educated guests about promotions and upcoming events in-store.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Resolved customer complaints in a professional manner.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Assisted other departments when needed to maintain efficient operations.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Operated equipment such as scanners and scales to process transactions accurately.
  • Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
  • Processed online orders using point-of-sale systems.
  • Provided product knowledge to customers on the features and benefits of products.
  • Identified opportunities for improvement in operational processes.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Strengthened customer retention by offering discount options.

Inbound Receiver

Target
Burnsville
01.2022 - 07.2022
  • Supervised inbound team operations to ensure efficient workflow and service delivery.
  • Trained new team members on processes and safety protocols for inbound handling.
  • Coordinated daily schedules and task assignments for inbound team personnel.
  • Implemented best practices for safe handling of materials during inbound processing.
  • Monitored inventory levels and reported discrepancies to management promptly.
  • Assisted in maintaining a clean and organized inbound area for optimal efficiency.
  • Collaborated with other departments to resolve issues affecting inbound operations effectively.
  • Ensured compliance with company policies and procedures related to customer service.
  • Analyzed customer trends and insights to identify opportunities for improvement in processes or services.
  • Implemented new technologies to streamline operations and improve efficiency within the team.
  • Conducted weekly one-on-one meetings with each team member to provide guidance and feedback.
  • Maintained detailed records of employee performance reviews for tracking purposes.
  • Participated in regular training sessions for staff development purposes.
  • Drafted written reports documenting daily activities for management review.
  • Facilitated regular team meetings to discuss challenges, successes, best practices.
  • Monitored inbound call queues, adjusted staffing levels, and provided feedback to ensure quality standards were met.
  • Assisted in recruiting process by conducting interviews with potential candidates.
  • Created reports on key performance indicators such as average handle time, abandonment rate.
  • Provided leadership by setting an example of excellent customer service skills, professionalism, and attitude.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Fulfillment Expert

Target
Burnsville
08.2021 - 12.2021
  • Processed online orders for efficient fulfillment and timely delivery.
  • Packed merchandise accurately for safe transport to customers.
  • Maintained inventory levels through regular stock checks and adjustments.
  • Collaborated with team members to ensure smooth operational workflows.
  • Utilized handheld devices to track and manage inventory effectively.
  • Ensured that all products were properly labeled prior to being shipped out from the warehouse.
  • Evaluated existing procedures for pick, pack, ship operations and identified areas for improvement.
  • Monitored warehouse operations and ensured compliance with safety regulations.
  • Performed regular audits of fulfillment processes in order to identify potential problems or areas of improvement.
  • Utilized data analysis tools to identify opportunities for improving operational efficiency.
  • Managed inventory levels by monitoring stock and sales trends, adjusting order quantities accordingly.
  • Analyzed customer data to determine the most efficient shipping solutions.
  • Processed returns efficiently in accordance with company policies and procedures.
  • Maintained accurate records of incoming and outgoing shipments.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Ensured compliance with company policies and safety regulations at all times.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Used handheld scanners to key in data for packages.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Labeled boxes and placed in outbound collection areas.
  • Limited damage to products and orders by using care when choosing items.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Weighed and measured products and materials to meet regulatory requirements.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Demonstrated great teamwork skills with staff members involved in production and transport.

Team Member

Dairy Queen Grill & Chill
Shakopee
06.2020 - 03.2021
  • Maintained safety while operating the fryer
  • Collaborated with team members to maintain a clean and organized workspace.
  • Provided excellent customer service by addressing inquiries and resolving issues.
  • Participated in team meetings to discuss workflow improvements and safety practices.
  • Operated cash register efficiently during peak hours for smooth transactions.
  • Followed safety protocols and maintained compliance with company standards consistently.
  • Trained new employees on operational procedures and best practices effectively.
  • Maintained a clean and organized work area throughout shift.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Analyzed key performance indicators to identify effective strategies.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Maintained positive working relationship with fellow staff and management.

Team Member

Wendys Fast Food
Savage
06.2020 - 09.2020
  • Collaborated with team members to maintain a clean and organized workspace.
  • Provided excellent customer service by addressing inquiries and resolving issues.
  • Operated cash register efficiently during peak hours for smooth transactions.
  • Participated in team meetings to discuss workflow improvements and safety practices.
  • Followed safety protocols and maintained compliance with company standards consistently.
  • Trained new employees on operational procedures and best practices effectively.
  • Maintained a clean and organized work area throughout shift.
  • Greeted customers upon entering the store with friendly demeanor.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Rotated through series of different stations based on team needs.
  • Built and maintained working relationships with peers and upper management.
  • Monitored expiration dates on food items for freshness assurance.
  • Upheld high standards of productivity and quality in operations.

Skills

  • Payment processing
  • Inventory management
  • Customer service
  • Team collaboration
  • Order fulfillment
  • Conflict resolution
  • Employee training
  • Communication skills
  • Problem analysis
  • Time management
  • Safety compliance
  • Product knowledge
  • Complaint handling
  • Strong empathy
  • Stress tolerance
  • Shift change management
  • Reservation processing
  • Food and beverage area setup

Timeline

Manager

Dairy Queen Grill & Chill
01.2024 - Current

Host

Olive Garden
05.2023 - 12.2023

Server

Olive Garden
12.2022 - 12.2023

Guest Advocate

Target
08.2022 - 12.2022

Inbound Receiver

Target
01.2022 - 07.2022

Fulfillment Expert

Target
08.2021 - 12.2021

Team Member

Dairy Queen Grill & Chill
06.2020 - 03.2021

Team Member

Wendys Fast Food
06.2020 - 09.2020

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Jadyn Vilandre