Jaedon Busch
Harris
Summary
Dynamic Field Service Technician with a proven track record at Midco, excelling in equipment diagnostics and technical troubleshooting. Recognized for exceptional customer support and training new technicians. Committed to maintaining safety protocols and achieving high-quality standards, consistently enhancing operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Technician
Midco
10.2020 - Current
- Diagnosed and repaired equipment malfunctions to ensure optimal functionality.
- Collaborated with team members to troubleshoot technical issues effectively.
- Provided customer support, addressing inquiries and resolving service-related problems.
- Trained new technicians on safety protocols and equipment handling procedures.
- Maintained accurate records of service activities and inventory management systems.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Assembly Line Production Worker
Honeywell
06.2019 - 07.2020
- Operated machinery to assemble products efficiently and safely.
- Conducted quality checks on finished goods to ensure compliance with specifications.
- Collaborated with team members to meet daily production targets effectively.
Production Worker
Resideo
12.2018 - 06.2019
- Operated machinery to assemble and package products efficiently.
- Conducted quality inspections to ensure compliance with safety standards.
- Collaborated with team members to meet production goals consistently.
- Maintained clean and organized work environment to enhance productivity.
Building Materials Sales Associate
Menards
03.2017 - 12.2018
- Assisted customers in selecting appropriate building materials based on project needs.
- Educated customers on product features and benefits to enhance purchasing decisions.
- Processed sales transactions accurately using POS systems, ensuring efficient checkout experience.
- Maintained organized displays of building materials to promote product visibility and accessibility.
- Maximized revenue growth, identifying up-sell opportunities during customer interactions.
Sandwich Artist
SUBWAY®Restaurants
11.2016 - 03.2017
- Maintained cleanliness and organization of workstations in compliance with food safety regulations.
- Managed inventory levels, ensuring timely restocking of ingredients and supplies.
- Operated point-of-sale system efficiently, processing transactions accurately and promptly.
- Trained new team members on sandwich preparation techniques and customer service protocols.
Education
High School Diploma -
Cambridge Isanti High School
Cambridge, MNSkills
- Equipment diagnostics
- Technical troubleshooting
- Customer support
- Safety protocols
- Machinery operation
- Quality inspection
- Team collaboration
- Training and mentoring
- Customer service
- Repair and installation
- Courteous and professional
Certification
• First Time Right Certification
• Customer Service NCTI
• WiFi NCTI
• Field Tech 1 Level 3
Timeline
Field Service Technician
Midco
10.2020 - Current
Assembly Line Production Worker
Honeywell
06.2019 - 07.2020
Production Worker
Resideo
12.2018 - 06.2019
Building Materials Sales Associate
Menards
03.2017 - 12.2018
Sandwich Artist
SUBWAY®Restaurants
11.2016 - 03.2017
High School Diploma -
Cambridge Isanti High School