Jager Beck
Glenville
Summary
Dynamic leader with extensive experience at The Home Depot Inc, excelling in cross-functional collaboration and performance evaluations. Demonstrated success in enhancing customer satisfaction and team productivity through effective training and onboarding. Skilled in decision-making and service promotion, achieving notable improvements in operational efficiency and client retention.
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
8
8
years of professional experience
Work History
Pro Account Sales Assistant
The Home Depot Inc
06.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Customer Experience Manager
The Home Depot Inc
03.2022 - 06.2024
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Customer Experience Manager
The Home Depot Inc
03.2021 - 03.2022
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed new employees and on-going performance assessment of current employees.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Department Supervisor
The Home Depot Inc
05.2020 - 03.2021
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Handled cash register, returns, and refunds.
Plumbing & HVAC Tech
Viracon
05.2019 - 05.2020
- Collaborated closely with other tradesmen, fostering a positive working environment for efficient project completion.
- Increased client retention with exceptional communication and follow-up on service calls.
- Delivered reliable results under pressure, completing emergency repairs promptly without sacrificing quality workmanship.
- Strengthened client relationships by providing courteous, professional service during in-home consultations and repairs.
- Ensured safety compliance by adhering to industry regulations and company protocols during installations and repairs.
- Demonstrated adaptability in handling diverse project types, from residential to commercial settings.
- Preserved structural integrity of buildings by proactively identifying potential plumbing hazards during inspections.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Measured, threaded, and cut materials to correct angles.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
Electronics Sales Associate
Walmart
04.2017 - 05.2019
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Served as a reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Education
Associate of Science - Criminal Justice
Riverland Community College
Austin, MN05-2025
Skills
- Cross-functional collaboration
- Training programs
- Program improvement
- Performance evaluations
- Training and onboarding
- Decision-making
- Team recruiting and hiring
- Public and media relations
- Promotional events
- Service promotion
Timeline
Pro Account Sales Assistant
The Home Depot Inc
06.2024 - Current
Customer Experience Manager
The Home Depot Inc
03.2022 - 06.2024
Customer Experience Manager
The Home Depot Inc
03.2021 - 03.2022
Department Supervisor
The Home Depot Inc
05.2020 - 03.2021
Plumbing & HVAC Tech
Viracon
05.2019 - 05.2020
Electronics Sales Associate
Walmart
04.2017 - 05.2019
Associate of Science - Criminal Justice
Riverland Community College
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