Jahnese Jones
Minneapolis
Summary
Dynamic leader with a proven track record at Country Inn & Suites By Radisson, enhancing operational efficiency and customer satisfaction. Excelled in staff management and strategic planning, driving team performance and business growth. Skilled in inventory control and staff development, achieving a significant increase in customer retention.
Overview
7
7
years of professional experience
Work History
Assistant General Manager
Country Inn & Suites By Radisson
09.2024 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Mentored and motivated team members to achieve challenging business goals.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Participated in community outreach events, strengthening ties with local organizations while enhancing brand visibility.
- Boosted team morale and productivity by implementing regular feedback sessions and recognition programs.
- Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
Front Desk Manager
Country Inn & Suites By Radisson
06.2024 - 09.2025
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed front desk maintenance of client records and lab data.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Ensured data accuracy through regular audits of guest profiles.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Front Desk Receptionist
Country Inn & Suites By Radisson
10.2023 - 05.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Shift Leader
Bussin Birria Tacos
06.2018 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Education
Early Childhood Education
Miles College
Fairfield, ALSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Team leadership expertise
- Employee scheduling
- Training and development background
- Budget control
- Business development
- Operations oversight
- Human resources
- Sales techniques
- Strategic planning skill
- Financial reporting
- Customer retention
- Workflow coordination
- Google drive
- Team leadership strength
- Budgeting and cost control
- Customer service
- Staff hiring
- Effective leader
- Staff training/development
- Hiring and onboarding
- Schedule management
- Inventory management
- Strategic planning
Timeline
Assistant General Manager
Country Inn & Suites By Radisson
09.2024 - Current
Front Desk Manager
Country Inn & Suites By Radisson
06.2024 - 09.2025
Front Desk Receptionist
Country Inn & Suites By Radisson
10.2023 - 05.2024
Shift Leader
Bussin Birria Tacos
06.2018 - 07.2021
Early Childhood Education
Miles College
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