Jaime Elder
Eagan,MN
Summary
Implementation Team Member with 9+ years of experience most recently in the Workday Absence Management and Time Tracking ecosystem. Additional experience in employee benefits including: disability, workers compensation, and leave benefits. Customer service driven employee that has experience in fast-paced implementation environment with ability to meet internal and external deadlines.
Overview
18
18
years of professional experience
Work History
Workday Functional Consultant
Workday
11.2023 - Current
- Implementation: Managing all phases of the Workday implementation methodology and ensuring the quality of the deliverables for Time Tracking and Absence Management
- Consulting: Leading Planning, Discovery, and Design Review sessions by demonstrating and engaging clients to gather business requirements; helping to develop unique solutions for the clients to include attendance policies, union member requirements, and complex shift differential requirements
- Demonstrating: Worked as part of pilots to ensure that new methodology was intact prior to full roll-out, while continue to drive the implementation with success and continuing to provide superior customer service
- Customer Relations: Guided customers through complex data conversion requirements and supporting the validating of data from legacy systems; overseeing testing scenarios and determining cutover plans and future state plans for Workday deployment
Workday Consultant
Collaborative Solutions / OneSource Virtual
07.2021 - 11.2023
- Implementation: Work with client to design, configure, and deploy Workday technology for their business in the areas of Absence and Time Tracking
- Consulting: Ensure proper methodology and best practices are explained to customers while offering suggestions for consolidation and process improvement.
- Project Management: Managed relationships with client, consulting hours, timelines, and tasks related to Absence and Time Tracking Workday implementations.
Stay at Home Parent
Eagan, MN
09.2012 - 07.2021
- At-Home Mother: Spent eight years at home with my three children.
Systems Configuration Assistant Manager
Sedgwick CMS
04.2012 - 09.2012
- Leadership: Provided leadership and support to the Systems Configuration Team by being an available resource, managed a team of up to eight Systems Configuration Consultants, while handling client implementations.
- Training Resource: Developed and delivered training for new and current colleagues, worked with upper management to develop our training process and created training manuals that were available to colleagues, lead training sessions via WebEx and also in person to teammates.
- Management: Completed and delivered performance reviews for employees, held weekly one on one meetings, organized monthly team meetings, traveled to client meetings with new colleagues to ensure they were comfortable with leading client facing meetings.
Systems Configuration Consultant
Sedgwick CMS
09.2011 - 04.2012
- New Client Setup: Developed and prepared information for setup of JURIS parameters to include structure and policy set up using Excel as the vehicle to organize and upload to system, emphasis on setting up Disability and FMLA/Leave parameters.
- Client Driven: Developed professional working relationships with clients during implementations, demonstrated strong communication skills and ability to lead client focused discussions, lead in person, via phone, and via WebEx meetings with internal and external clients, traveled to client locations when in person meetings were needed.
- Team Engagement: Formed and maintained professional relationships with internal Implementation Team, demonstrated leadership and ability to work in a team environment while continuing to maintain customer focus.
Senior Disability Examiner
ING
01.2007 - 09.2011
- Claim Adjudication: Independently managed complex disability claims according to policy and compliance standards with increased caseload, while continuing to be customer service driven.
- Piloting New Claim System: Chosen to be a part of the pilot group for the new claim system, continued to maintain my caseload, trained other employees on the new system and helped operations team transfer claims from old system to new system.
- Six Sigma: Completed Six Sigma Green Belt training and passed Six Sigma Green Belt exam, participated and helped lead a disability department Green Belt Project.
Education
Master of Arts - Industrial and Organizational Psychology
Chicago School of Professional Psychology
Chicago, IL03.2011
Bachelor of Science - Finance and Economics
University of Wisconsin - La Crosse
La Crosse, WI05.2003
Certifications
Workday Absence
Workday Time Tracking
Workday Scheduling
Workday Human Capital Management
Workday Medium Enterprise / Launch
Timeline
Workday Functional Consultant
Workday
11.2023 - Current
Workday Consultant
Collaborative Solutions / OneSource Virtual
07.2021 - 11.2023
Stay at Home Parent
Eagan, MN
09.2012 - 07.2021
Systems Configuration Assistant Manager
Sedgwick CMS
04.2012 - 09.2012
Systems Configuration Consultant
Sedgwick CMS
09.2011 - 04.2012
Senior Disability Examiner
ING
01.2007 - 09.2011
Master of Arts - Industrial and Organizational Psychology
Chicago School of Professional Psychology
Bachelor of Science - Finance and Economics
University of Wisconsin - La Crosse
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