Jaimie McKenzie
Pierz
Summary
Dynamic Senior Field Service Representative with extensive experience at Companion Animal Health, excelling in user training and product installation. Proven ability to enhance customer retention through exceptional service and effective communication. Skilled in GLP compliance and animal care, driving operational efficiency and fostering strong client relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Field Service Representative
Companion Animal Health
Hybrid
02.2025 - Current
- Assist management with overseeing the installation and training schedule for the Field Service Team.
- Train new Field Service Representatives to ensure competence in all aspects of the position.
- Product Installations, User Training, and Field Support: Coordinate with cross-functional teams for product installations and user training.
- Veterinary clinic staff training on all Companion Animal Health products.
- Consults and provides suggestions for optimizations for product utilization, workflow, and growth opportunities.
- Facilitate customer retraining to ensure optimal customer retention and increase product utilization.
Deliver a high level of customer service to customers. Document all customer-related activity in the customer management database. - Document all customer-related activity in the customer management database.
- Work with cross-functional teams to troubleshoot product technical issues on-site.
- Collaborate with Sales, Customer Support, and Clinical teams proactively to formulate solutions to various clinic and product technical needs.
- Prepares, provides, and conveys diversified information, which may be of a technical or competitive nature.
- Serves as an on-site liaison between customers and Companion Animal Health.
- Responds to customer questions, issues, and problems of moderate to complex scope.
Field Service Representative
Companion Animal Health
Hybrid
01.2023 - 02.2025
- Coordinate with cross-functional teams for product installations and user training.
- Veterinary clinic staff training on all Companion Animal Health products.
- Consults and provides suggestions for optimizations for product utilization, workflow, and growth opportunities.
- Facilitate customer re-trains to ensure optimal customer retention and increase product utilization.
Deliver a high level of customer service to customers. - Document all customer-related activity in the customer management database.
- Work with cross-functional teams to troubleshoot product technical issues on site.
- Collaborate with Sales, Customer Support, and Clinical teams pro-actively to formulate solutions to various clinic and product technical needs.
- Prepares, provides, and conveys diversified information, which may be of a technical or competitive nature.
- Serves as an on-site liaison between customers and Companion Animal Health.
- Responds to customer questions, issues, and problems of moderate to complex scope.
Account Manager
Ascent Specialized
Sauke Rapids
06.2022 - 01.2023
- Develop strong relationship with customer and key business stakeholders
- Assist with managing logistics agreements with customers and ensures agreements are met
- Provide excellent communication regarding transportation updates
- Identify opportunities to obtain new clients or increase current client contracts
Customer Service Representative
Pleasant Hills Saddle Shop
Rogers
10.2018 - 06.2022
- Provide excellent customer service
- Open and close the store, managing the tills and ensuring accuracy
- Assist customers with purchasing tack/boots/misc. equine products by answering questions knowledgably.
Sr. Manager, In-Life Operations
Jaimie C.
Coon Rapids
02.2021 - 06.2022
- Leading and directing all activities to assure accuracy and compliance with Good Laboratory Practice (GLP) regulations, study protocols, and laboratory Standard Operating Procedures (SOPs);
- Scheduling, organizing, and preparing for all small animal in-life research activities, including surgical studies and biocompatibility tasks.
- Participates in planning for capacity expansion and diversification.
- Develops processes that will ensure the integrity, accuracy, and timeliness of study data while adhering to AAALAC, GLP, and non-GLP study guidelines as appropriate.
- Equipment and supply planning
- Managing department budget
- Interviewing and hiring staff, and performance management
- Establishing and modifying SOP's
- Ensuring timelines are met, and other activities related to ensuring and improving department quality and efficiency.
Manager, Small Animal Operations
American Preclinical Services
Coon Rapids
04.2018 - 02.2021
- Planning, organizing, and preparing for all research activities.
- Develops processes that will ensure the integrity, accuracy, and timelines of study data.
- Adherence to GLP and non-GLP study guidelines is mandatory.
- Other managerial duties include building and equipment planning, establishing and modifying SOP's, and ensuring timelines are met.
Manager, Animal Care
American Preclinical Services
Coon Rapids
01.2017 - 04.2018
- Leading and directing all animal husbandry-related activities in both the large and small animal vivariums.
- Develops processes that will ensure the quality and efficiency of animal care, and the integrity and accuracy of documentation.
- Adherence to AAALAC, GLP, and non-GLP guidelines in mandatory.
- Other managerial duties include animal receipt and husbandry, staff hiring, scheduling, training, performance and discipline, modifying SOPs and ensuring timelines are met.
- Animal handling experience with Sheep, Dogs, Calves, Goats, Rabbits, Rats, Mice, Hamsters, and Guinea Pigs
Supervisor, Animal Care
American Preclinical Services
Coon Rapids
09.2014 - 01.2017
- Performs and oversees all duties related to the animal care department including animal receipt and husbandry, staff hiring, scheduling, training, performance and discipline
- Modifying SOPs
- Ensuring timelines are met and other activities related to ensuring and improving department quality and efficiency.
Animal Technician III
American Preclinical Services
Coon Rapids
01.2014 - 09.2014
- An advanced-level technician that provides administrative and leadership assistance to animal care management
- Lead trainer for all incoming technicians
- Provides for the basic needs of the animals by performing animal husbandry tasks such as feeding, weighing, preventive health maintenance, and providing social interaction
- Maintaining a clean-living environment according to APS SOPs.
Animal Technician I
American Preclinical Services
Coon Rapids
09.2012 - 01.2014
- Provides for the basic needs of the animals by performing animal husbandry tasks such as feeding, weighing, preventive health maintenance, and providing social interaction
- Maintaining a clean-living environment according to APS SOPs. Also provided training to other technicians
Education
Bachelors of Science - Animal Sciences
University of Minnesota
Saint Paul, MN05.2012
Skills
- Customer service experience
- Microsoft Office
- Communication
- Animal handling and care
- Presentation skills
- Veterinary technician experience
- Performance management
- GLP
- Laboratory experience
- Animal restraint
- Product installation
- User training
- Customer service
- Remote support
Certification
Laboratory Animal Technician (LAT), Present
Accomplishments
- 2024 Field Service Representative of the Year
Timeline
Senior Field Service Representative
Companion Animal Health
02.2025 - Current
Field Service Representative
Companion Animal Health
01.2023 - 02.2025
Account Manager
Ascent Specialized
06.2022 - 01.2023
Sr. Manager, In-Life Operations
Jaimie C.
02.2021 - 06.2022
Customer Service Representative
Pleasant Hills Saddle Shop
10.2018 - 06.2022
Manager, Small Animal Operations
American Preclinical Services
04.2018 - 02.2021
Manager, Animal Care
American Preclinical Services
01.2017 - 04.2018
Supervisor, Animal Care
American Preclinical Services
09.2014 - 01.2017
Animal Technician III
American Preclinical Services
01.2014 - 09.2014
Animal Technician I
American Preclinical Services
09.2012 - 01.2014
Bachelors of Science - Animal Sciences
University of Minnesota
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