JAIMIE SANCHEZ-BOWMAN
Saint Paul
Summary
Compassionate and knowledgeable lead patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
8
8
years of professional experience
Work History
Lead Patient Service Representative
Adefris & Toppin Women's Specialists
Woodbury
04.2025 - Current
- Oversaw daily operations and optimized staff productivity within department.
- Collaborated with supervisor to provide recognition, development, and coaching for staff members.
- Trained and supported Patient Service Representatives in achieving performance goals.
- Participated in meetings to maintain effective communication across all clinic departments.
Patient Service Representative
Adefris & Toppin Women's Specialists
Woodbury
12.2022 - Current
- Welcomed and registered patients.
- Communicated all pertinent information to patients regarding their appointments.
- Handled patient inquiries, coordinated scheduling, or directed calls accordingly.
- Maintained timely communication with both patients and staff.
- Administered chart preparation and management adhering to HIPAA compliance
Cook • HR Assistant
The Wellstead of Rogers & Diamondcrest Senior Living
05.2022 - Current
- Prepared nutritious meals for residents in a senior living community.
- Maintained kitchen cleanliness and adhered to food safety standards.
- Monitored cooking times and temperatures for optimal food quality.
- Coordinated with service staff to ensure timely meal delivery to residents.
- Followed established procedures and requirements for safe food handling, storage and service.
- Maintained compliance with labor laws by updating policy documents regularly.
- Facilitated training programs to enhance employee skills and knowledge retention.
- Communicated policy changes to staff to ensure understanding and adherence.
Nanny
Mendota Heights
07.2018 - 05.2022
- Supervised children's daily activities and ensured safety at all times.
- Prepared nutritious meals and snacks according to dietary needs and preferences.
- Communicated regularly with parents about children's progress and needs.
- Organized educational games and creative activities to stimulate learning.
- Transported children to and from school and other activities.
Assistant Pre-K Teacher
KinderCare
01.2018 - 06.2018
- Assisted lead teacher in planning and implementing daily lesson plans.
- Supported children's learning through hands-on activities and play-based learning.
- Fostered a positive classroom environment promoting social and emotional development.
Education
High School -
North St. Paul High School
North St. Paul, MN06-2015
Some College (No Degree) - Culinary Arts
Saint Paul College
Saint Paul, MNSkills
- Detail-oriented organization
- Multi-tasking and flexibility
- Effective communication
- Computer software proficiency
- Time management skills
- Decision making and conflict resolution
- Team collaboration
- Adaptability in office management
- Customer service excellence
Leadership Experience
- Trained patient service reps in a new EMR and phone system to ensure a smooth transition and as to not disrupt patient services.
- When short staffed, managed delegating tasks across the team to maintain effective continuity of patient care.
References
References available upon request.
Timeline
Lead Patient Service Representative
Adefris & Toppin Women's Specialists
04.2025 - Current
Patient Service Representative
Adefris & Toppin Women's Specialists
12.2022 - Current
Cook • HR Assistant
The Wellstead of Rogers & Diamondcrest Senior Living
05.2022 - Current
Nanny
07.2018 - 05.2022
Assistant Pre-K Teacher
KinderCare
01.2018 - 06.2018
High School -
North St. Paul High School
Some College (No Degree) - Culinary Arts
Saint Paul College