Jake Nordean
Minnetonka
Summary
Dynamic customer service professional with a strong work ethic, honed at BMW of Minnetonka. Proven ability to enhance customer satisfaction through effective problem-solving and critical thinking. Recognized for maintaining a welcoming environment and ensuring timely vehicle delivery, contributing to a positive dealership reputation. Committed to excellence in every interaction.
Overview
3
3
years of professional experience
Work History
Porter
Snell Motors
02.2025 - Current
- Monitor traffic conditions and adjusted routes to optimize travel time.
- Maintain clean and neat shuttle for passenger comfort.
- Greet customers with friendliness and professionalism, engaging in conversation to build rapport.
- Transport customers to and from locations of their choosing.
- Deliver and pick up various car parts from other automobile shops
Service Greeter
BMW of Minnetonka
12.2022 - 03.2025
- Assisted visitors with inquiries, directing them to appropriate services or departments.
- Delivered and treated each customer's vehicle(s) in a respective, safe and timeliness manner.
- Maintained knowledge of services offered, effectively communicating options to customers.
- Handled customer feedback promptly, escalating concerns to management when necessary.
- Demonstrated adaptability by learning new procedures quickly in fast-paced settings.
- Resolved minor issues independently while escalating more complex concerns to management when necessary.
- Contributed to dealership reputation through exceptional attention to detail and commitment to excellent customer experience.
- Enhanced customer satisfaction by providing a warm and friendly welcome upon arrival at the dealership.
Education
Bachelor of Science - Aviation, Professional Flight
Minnesota State University, Mankato
Mankato, MN05-2028
High School Diploma -
Hopkins High School
Minnetonka, MN06-2024
Skills
- Customer service
- Strong work ethic
- Problem-solving
- Critical thinking
Timeline
Porter
Snell Motors
02.2025 - Current
Service Greeter
BMW of Minnetonka
12.2022 - 03.2025
Bachelor of Science - Aviation, Professional Flight
Minnesota State University, Mankato
High School Diploma -
Hopkins High School
Similar Profiles
OLIVIA SWENSONOLIVIA SWENSON
Human Resource Management Internship at Snell MotorsHuman Resource Management Internship at Snell Motors
Jack WeringaJack Weringa
Technician Apprentice at Snell MotorsTechnician Apprentice at Snell Motors
Edem FiadzomorEdem Fiadzomor
Construction Flagger at ER SnellConstruction Flagger at ER Snell
Sierra AndersonSierra Anderson
Shift Lead - Barista at Hy-Vee Starbucks CafeShift Lead - Barista at Hy-Vee Starbucks Cafe
Hudson PooleHudson Poole
Worker at Cottagewood General StoreWorker at Cottagewood General Store