Jalei Weston
Saint Joseph
Summary
Proven leader in the hospitality sector, adept at elevating customer experiences and boosting sales through expert guest engagement and efficient multitasking. At Grizzly’s Wood Fire Grill, I help teammates to enhance service quality, achieving significant upselling success. My strong work ethic and exceptional customer service skills have consistently improved satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Server/bartender
Grizzly’s Wood Fire Grill
10.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Assistant Manager
Perkins Family Restaurant
02.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Speedway Gas Station
05.2018 - 02.2021
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Big Lake High School
Big Lake MN2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- High volume dining
- Table bussing
- Guest relations management
- Beverage preparation
- Food and beverage pairings
- Multitasking and organization
Timeline
Server/bartender
Grizzly’s Wood Fire Grill
10.2022 - Current
Assistant Manager
Perkins Family Restaurant
02.2021 - 10.2022
Assistant Manager
Speedway Gas Station
05.2018 - 02.2021
Big Lake High School
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