Jameela Golden
Saint Paul
Summary
Customer service professional with 5+ years of experience in high-volume, front-facing roles. Seeking a position focused on providing individualized, community-based support while delivering professional, solution-focused service.
Overview
4
4
years of professional experience
Work History
Resident Experience Specialist
Minnesota Vikings Ventures
Eagan, MN
11.2025 - Current
- Supported move-ins, move-outs, and leasing processes while ensuring accurate documentation.
- Coordinated with internal teams to resolve maintenance, billing, and account-related issues.
- Organized records and utilized property management systems to track resident interactions.
Quality Assurance Technician
Catallia Mexican Foods
Eagan, MN
03.2025 - 11.2025
- Inspect products and packaging to ensure consistency and compliance with company standards.
- Maintain organized, accurate documentation for inspections and production checks.
- Follow Good Manufacturing Practices and communicate with team members to resolve issues.
- Demonstrate strong attention to detail and accountability in a fast-paced production environment.
Guest Services & Security Associate
Hyatt Regency Hotel
Bloomington, MN
03.2024 - 03.2025
- Assisted 100+ guests per shift, identifying needs and delivering professional service.
- Managed inquiries and requests, resolving concerns with empathy and efficiency.
- Conducted property walkthroughs to ensure safety, cleanliness, and guest-ready presentation.
- Collaborated with team members to maintain daily reports and ensure a welcoming environment.
Patient Services Coordinator
SeaTac Chiropractic & Massage
SeaTac, WA
05.2022 - 02.2024
- Scheduled appointments and managed client communications using office software systems.
- Maintained accurate, confidential records for patients and billing documentation.
- Resolved scheduling and account concerns while ensuring excellent customer service.
- Balanced multiple administrative duties with attention to detail and professionalism.
- Additional work history available upon request.
Education
Bachelor's Degree - Management Information Systems
Metropolitan State University
Saint Paul, MN12-2026
Skills
- Customer Service & Hospitality (5 years)
- Strong Communication & Active Listening
- Detail-Oriented & Highly Organized
- Safety & Security Focused
- Digital Literacy (MS Office, G Suite)
- Flexible & Reliable in Fast-Paced Environments
- Treatment Planning
- Ethical practice
- Emergency management
- Compassionate care
Accomplishments
- Achieved 96% leased through effectively helping management with resident prospects.
Timeline
Resident Experience Specialist
Minnesota Vikings Ventures
11.2025 - Current
Quality Assurance Technician
Catallia Mexican Foods
03.2025 - 11.2025
Guest Services & Security Associate
Hyatt Regency Hotel
03.2024 - 03.2025
Patient Services Coordinator
SeaTac Chiropractic & Massage
05.2022 - 02.2024
Bachelor's Degree - Management Information Systems
Metropolitan State University