James Alston-Diaz
Shakopee
Summary
Motivated individual pursuing opportunities in IT within dynamic settings that foster skill development and utilization
Overview
17
17
years of professional experience
1
1
Certification
Work History
Desktop Support/Wafer Factory Technician
Seagate Technology
Bloomington
07.2012 - 05.2025
- Deployed factory logbooks to enhance operational efficiency.
- Recorded and received new hardware and computer systems for inventory management.
- Created and managed tickets in Remedy and Service Now for installations.
- Set up new enterprise imaged computer systems for seamless user experience.
- Configured IP addresses to ensure network connectivity.
- Installed network cables to support infrastructure expansion.
- Executed hardware repairs and system maintenance to minimize downtime.
Unix Systems Technical Support/Dispatcher
IBM Global Services
Dubuque
06.2011 - 07.2012
- Administered and troubleshot Unix/Aix servers in an environment exceeding 6,000 machines.
- Monitored and tuned server performance to optimize operational efficiency.
- Conducted health checks and ensured production machine availability through vendor coordination.
- Maintained and upgraded hardware components, including disks and network cards.
- Managed logical volume management (LVM) and oversaw user administration.
- Utilized tools like Remedy and Maximo for event management and ticketing processes.
- Handled incoming tickets by troubleshooting issues and communicating with customers via multiple channels.
- Generated daily reports for metrics analysis and SLA compliance.
Information Center specialist/Courier
Recall Total Information Management
Blaine
01.2009 - 01.2010
- Executed onsite memory and hard drive rotations for disaster recovery.
- Pulled, rotated, verified, and secured client digital memory and storage backups.
- Implemented memory return dates to maintain effective rotation schedules.
- Stored, transported, and secured memory backups from customer environments.
- Responded to customer inquiries regarding Recall processes and daily services.
- Conducted performance checks on customer hard drive and backup inventory in Windows environments.
- Collaborated with team members while excelling in independent tasks.
Apple I-phone Agent
Apple Computer/NCO
Inver Grove
01.2008 - 01.2010
- Provided level 1 technical support for iPhone and iPod through incoming calls.
- Tracked and documented all support calls in I-log for record-keeping.
- Executed password resets and account recovery for iPhone users.
- Performed troubleshooting procedures for various Apple products including iPhone and iPod.
Education
Some College (No Degree) - 270, 271-for XP, and windows 7, course 70-681, Server configuration, Server support & Desktop Professionals Certficates, IP addressing, Training in Desktop Support Specialist Certificate, Microsoft Advanced Server, and Data Migration
PC Pro Schools
Hopkins, MNVisual Basic - Information Technology systems, Linux, and Unix server administration, Computer Hardware Replacement
ITT Tech
Eden Prarie, MnSome College (No Degree) - Commercial Art And Drafting, Metallurgical And Materials Science
Earlham College
Richmond, INSome College (No Degree) - Japanese Language and Culture
Japanese Cultural Center
Chicago, ILSkills
- Retail customer service
- Apple operating system
- Hardware installation
- Network troubleshooting
- Microsoft Office suite
- Performance monitoring
- SAP enterprise software
- Call center operations
- Teaching and training experience
- Networking fundamentals
- AIX operating system
- ServiceNow platform
- Windows XP, 7, and 8 proficiency
Certification
- Desktop Professionals Certificate
- ITIL V3 training
- IL and Mn Security Training Certificate
- Aix training
Timeline
Desktop Support/Wafer Factory Technician
Seagate Technology
07.2012 - 05.2025
Unix Systems Technical Support/Dispatcher
IBM Global Services
06.2011 - 07.2012
Information Center specialist/Courier
Recall Total Information Management
01.2009 - 01.2010
Apple I-phone Agent
Apple Computer/NCO
01.2008 - 01.2010
Some College (No Degree) - 270, 271-for XP, and windows 7, course 70-681, Server configuration, Server support & Desktop Professionals Certficates, IP addressing, Training in Desktop Support Specialist Certificate, Microsoft Advanced Server, and Data Migration
PC Pro Schools
Visual Basic - Information Technology systems, Linux, and Unix server administration, Computer Hardware Replacement
ITT Tech
Some College (No Degree) - Commercial Art And Drafting, Metallurgical And Materials Science
Earlham College
Some College (No Degree) - Japanese Language and Culture
Japanese Cultural Center