JAMES BERG
Minneapolis
Summary
Experienced professional with a strong background in customer service, active listening, and time management, adept at handling high-pressure situations and building positive relationships. Skilled in coordinating emergency responses and maintaining accurate data entry to ensure smooth operations. Ready to bring exceptional communication and organizational skills to the role of Community Safety Dispatcher and contribute to public safety efforts.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Imperial Dade
New Brighton
10.2019 - 04.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Customer Service Representative
Falk Paper
Minneapolis
01.2010 - 10.2019
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints through effective communication and problem-solving.
- Processed returns and exchanges in accordance with company policies.
Alarm Dispatcher
Honeywell
Minneapolis
05.1997 - 03.2008
- Dispatch Police, Fire and Medical to corresponding alarm.
- Communicate with 911 agencies throughout the country.
- Trained staff members on how to properly use alarm systems including setting up alerts, adjusting sensitivity levels.
- Demonstrated excellent communication and customer service skills when responding to alarm dispatch requests.
- Adaptable approach that allows me to easily transition between different types of alarms systems.
Skills
- Customer service
- Active listening
- Time management
- Data entry
- Customer relationship management
References
References available upon request
Timeline
Customer Service Representative
Imperial Dade
10.2019 - 04.2025
Customer Service Representative
Falk Paper
01.2010 - 10.2019
Alarm Dispatcher
Honeywell
05.1997 - 03.2008