James Bergstedt
Duluth
Summary
Compassionate and dedicated leader with a background in crisis intervention and behavior management training. Aspiring to make a difference in the lives of others and assist in innovations in the field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Human Resources
Twin Ports Children Services
Duluth
02.2025 - Current
- Offered weekly mental health check-ins for all 40+ employees.
- Handled all staff disputes, concerns and questions with professionalism.
- Worked closely with Program Director and Direct Coordinator in developing improvements to each level of the company.
- Dealt with all hiring and termination of employment of staff.
- Training all new employees, and retraining employees annually.
Crisis Team Coordinator
Twin Ports Children Services
Duluth
01.2024 - 01.2025
- On call 24/7 to promptly and efficiently respond to emergency crisis situations throughout 4 foster homes and decide the necessary measures for these efforts.
- Lead a crisis team of select employees to assist with the deployment of crisis efforts, as well as leading monthly behavioral management trainings for the team.
- Worked closely with Program Director, Direct Coordinator and House Supervisors in improving crisis intervention protocols and general safety of staff and residents.
- Maintained detailed records of all Crisis deployments, Behavior Intervention Report Forms (BIRFs), and Internal Review Forms.
Direct Support Professional
Twin Ports Children Services
Duluth
02.2023 - 01.2024
- Provided care and support to high behavior adolescents.
- Implemented behavioral management techniques and skills to effectively deescalate behaviors.
- Daily administration of scheduled and PRN medications.
Dietary Aide/Cook
Evergreen Assisted Living
Cloquet
11.2020 - 12.2021
- Prepared and served meals to all residents in facility.
- Ensured compliance with all residents dietary needs.
- Maintained a positive environment through conversing with all residents during meal times.
Education
Associate of Arts -
Lake Superior College
Duluth, MN05-2023
Skills
- Leadership
- Crisis intervention
- Employee training
- Behavioral management
- Effective communication
- Prompt problem solving
Certification
Handle With Care Behavior Management - Instructor Certification - 9/25/2024 to Current
Timeline
Human Resources
Twin Ports Children Services
02.2025 - Current
Crisis Team Coordinator
Twin Ports Children Services
01.2024 - 01.2025
Direct Support Professional
Twin Ports Children Services
02.2023 - 01.2024
Dietary Aide/Cook
Evergreen Assisted Living
11.2020 - 12.2021
Associate of Arts -
Lake Superior College