James Culpepper
Eagan
Summary
Dynamic owner of Culpepper Heating and Cooling, LLC, with a proven track record in customer relations and strategic planning. Successfully enhanced client satisfaction through exceptional service and efficient operations. Experienced in installation and repair, fostering strong relationships that led to repeat business and referrals. Committed to team excellence and operational success.
Overview
14
14
years of professional experience
Work History
Owner
Culpepper Heating and Cooling, LLC
02.2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Service Technician
Conditioned Air
05.2011 - 02.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Associate of Applied Science - HVAC Service
Dunwoody School Of Technology
Minneapolis, MN05-2011
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Strategic planning
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
Timeline
Owner
Culpepper Heating and Cooling, LLC
02.2017 - Current
Service Technician
Conditioned Air
05.2011 - 02.2017
Associate of Applied Science - HVAC Service
Dunwoody School Of Technology
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