James Endahl

• Designing solutions for IAM, PAM and IGA to prepare for the divestiture of the company from the parent company FIS. Currently focusing on SAML, SSO and adaptive authentication controls and their alignment with MFA. We are simultaneously designing and deploying solutions while implementing modern technologies to prepare for growth. As a member of the Security Organization during a time of change I do not advertise tools and techniques though I am willing to discuss in length verbally.
• Update: I left the company April 16th due to concerns about stability and the possibility of acquisition over IPO. The day after my last day, Worldpay was acquired by Global Payments and my previous team will be absorbed or cut altogether.
• Collaborated closely with IT leadership providing expert counsel on key decisions related to information security investments.
• Evaluated emerging technologies for potential inclusion in future security architecture designs.
• Created policies and procedures for emerging security technologies and proposals.
• Engaged business and technology stakeholders to gather goals and requirements.

• Hired to assemble new Cybersecurity Technical Operations Team, supporting 90% of cyber security tools and systems for Best Buy, security and risk management across on-premises and cloud environments. Co-managed security operations center and ensured optimal tool performance through engineering and best practices. Most recently, acted as Product Manager for Privileged Access Management and Endpoint Protection Technologies for engineering and deployment. The position was eliminated in re-organization.

Highlights

• Creation of new ‘Technical Operations team’ to support all tools within the SOC and Cyber Defense Teams. This included Hiring, Standards, Practices, KB Management and delegation of duties as needed to downstream teams to maximize support capabilities and right-size workloads to skillsets.
• Managed successful refreshes and consolidations including AV, Rights Management, DLP, EUBA, CASB, Forensic and EDR Agents. Right sizing our tool base to eliminating cost and boosting efficiency
• Successfully pivoted team to specialize in Cybersecurity Endpoint Engineering, taking over all engineering as well as maintaining level 3 operational support for PAM/EDR/AV.
• Managed team successfully including morale and development before, during and after the pandemic. Trained and mentored my team for their next roles.
• Active engagement employee inclusion volunteer groups and participating to represent my department on the Employee Engagement Committee participating and facilitating Job Fairs, discussion sessions and internal culture focus groups.
• Provided consistent internal and external audit response requirement with automation and consistency across HIPPA, HITRUST, PCI-DSS frameworks.

• Supervised diverse teams overseeing security operations, application delivery, and desktop engineering. Directed technology deployment, including active directory, security application monitoring, packaging/delivery, Image design, and deployment. Championed adoption of NIST and FFIEC frameworks, leading to a the required improvement in compliance scores and successful OCC audits.
• Highlights
• Selection and deployment of key security products, including Antivirus, SIEM, Privilege Management, Asset Management and other relevant solutions needed for an enterprise-level environment while balancing cost vs need to meet Private, State and Federal oversight requirements. Utilized PCI-DSS, NIST, CIS, FFIEC CAT and ISO framework concepts to ensure consistency across stakeholders from the SEC, OCC, Federal Reserve
• Formalized and expanded Security Program, establishing policies/procedures and best practices to meet rigorous auditing demands as bank achieved $14B revenue milestone.
• Enhanced end user computing experience; elevated availability levels by upgrading existing service technologies and implementing advanced security solutions, such as SecureAuth SAML and MFA, HSM and PKI management, RBAC, and Identity/Access Management as well as selecting and onboarding SIEM, Secrets Management, Password vaulting and MSSP management for 24/7 management.
• Migration off legacy software distribution tools legacy AV and OS Upgrades. Deployed modern tooling for patching, SW distribution, asset management and MDM
• Enhanced overall team productivity with continuous training and mentoring of junior engineers.
• Fostered a culture of innovation and continuous improvement by encouraging the sharing of ideas, leading to increased creativity and problem-solving capabilities within the team.
• Reviewed technical documentation for accuracy, ensuring compliance with industry standards and regulations.
• Evaluated vendor proposals to ensure high-quality materials were sourced at competitive prices while maintaining strong relationships with suppliers.

• Led cross-functional teams providing technical support for Microsoft and third-party server platforms, including SAML, Active Directory, Exchange, and related infrastructure technologies across global enterprise data centers. Streamlined support operations by consolidating teams and enhancing operational excellence. Spearheaded consolidation of previously disparate divisional teams; fostering synergistic support approach. Managed licensing, vendors, budget oversight, optimizing resource allocation.
• Highlights
• Directed Active Directory and Exchange teams internationally
• Consolidated collaboration among teams spanning three continents, implementing 'follow the sun' operational model with unified objectives. Achieving 24/7 support for critical core services (Exchange, AD and related tools, Virtualization)
• Manage and designed changes and improvements AD at the highest level for the company revitalizing our provisioning capabilities in speed and quality.
• My organization included associates in the US, Europe and Malaysia with over 20 downstream contributors.
• Initiated cross-functional team collaborations to address complex customer challenges efficiently while fostering a collaborative working culture within the organization.
• Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
• Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
• Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
• Analyzed performance metrics to identify areas for improvement, leading to more effective resource allocation and better overall results.
• Reduced employee turnover by creating a positive work environment with clear communication channels, regular feedback sessions, and opportunities for professional development.

• Headed technical strategies and drove long-term initiatives for optimizing support and ensuring constant uptime of essential systems, such as SCCM, Exchange, Identity Management, Active Directory, Virtualization in a high availability ASP and Analytics environment.
• Highlights
• Spearheaded international team management and provided technical guidance as people manager and technical leader.
• Managed workforce dedicated to maintenance and support of 1700 Windows servers and 140 ESX hosts across 4 data centers and affiliated global offices.
• Participated in Audits (PCI, SAS, SOX) as a representative of FICO with government agencies, banks and financial institutions.
• Served as the SME for Active Directory, Group Policy, RBAC, Software Distribution, VmWare infrastructure. Both Client facing and corporate.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.