James Hall-Lee
Burnsville
Summary
Restaurant management professional with proven ability to lead shifts and ensure smooth operations in high-pressure environments. Known for driving team collaboration and maintaining high service standards. Reliable and adaptable with strong organizational and leadership skills.
Overview
3
3
years of professional experience
Work History
Shift Manager
Noodles & Company
06.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Leader
Raising Cane's
03.2022 - 06.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Apple Vally High School
Apple Valley MnSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
- Relationship building
Timeline
Shift Manager
Noodles & Company
06.2023 - Current
Shift Leader
Raising Cane's
03.2022 - 06.2023
High School Diploma -
Apple Vally High School
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