James Larson
Lakeville
Summary
Collaborating with employees to create an atmosphere that promotes teamwork, customer loyalty, positive brand image, and profitability. Streamline processes and procedures to eliminate waste and ensure compliance with corporate brand standards. A manager that builds hard working and loyal teams. All while providing products to customers with a level of service that exceeds expectations.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Sportsman's Guide
03.2023 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Monitored industry trends and market dynamics to identify potential threats or opportunities for growth within the operations sphere.
Health Market Manager
Hy-Vee
08.2022 - 03.2023
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Networked in market to build partnerships and connections with prospects.
- Coached sales team members in effective selling strategies and closing techniques.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Organized promotional events and interacted with community to increase sales volume.
Assistant Convenience Store Manager
Hy-Vee
06.2019 - 08.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Shift Leader
Hy-Vee
01.2017 - 06.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Store Clerk
Hy-Vee
05.2016 - 01.2017
- Stocked merchandise on display shelves and racks to provide good selection for customers.
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Assisted customers by answering questions and fulfilling requests.
Education
Bachelor of Arts - Communication Studies
University of Minnesota - Twin Cities
Minneapolis, MN07.2024
High School Diploma -
Lakeville North High School
Lakeville, MN05.2017
Skills
- Business Leadership
- Time Management
- Strategic Merchandising
- Originality and Creativity
- Work Planning and Prioritization
- Retail Operations
- Customer Service
- Sales Growth
Timeline
Operations Supervisor
Sportsman's Guide
03.2023 - Current
Health Market Manager
Hy-Vee
08.2022 - 03.2023
Assistant Convenience Store Manager
Hy-Vee
06.2019 - 08.2022
Shift Leader
Hy-Vee
01.2017 - 06.2019
Store Clerk
Hy-Vee
05.2016 - 01.2017
Bachelor of Arts - Communication Studies
University of Minnesota - Twin Cities
High School Diploma -
Lakeville North High School
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