JAMES MAGDAL
Minnetrista
Summary
Tenured, dedicated, and self-motivated professional with a strong background in strategic operations, sales management, new business development, and organizational leadership. Consulted on multifaceted projects, developing and implementing effective operational strategies, and leading teams of productive and motivated employees. Recognized for outstanding contributions to the bottom line through building and maintaining profitable relationships with clients, vendors, service providers, and other key business partners. Commended for efficiency, priority management, and communication skills.
Overview
27
27
years of professional experience
Work History
President
James Madal Agency, Farmers Insurance
02.2018 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Initiated strategy to drive company growth and increase market share and profitability.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Senior Manager,Western Division
HOME DEPOT
01.2012 - 01.2017
- Planned and coordinated sales and service operations throughout 22 western states
- Hired, trained, mentored, and supervised a team of 36 managers with 300+ regional staff
- Implemented successful strategies to increase profits, improve service level standards, and ensure overall customer satisfaction
- Facilitated relationships with vendors and key partners, negotiated favorable contracts, and assisted with on-boarding processes
- Streamlined vendor chargebacks and maintained accurate records and reports
- Oversaw the launch of new products and introduced new routing software to assist service technicians
- Worked collaboratively with team members and company executives to monitor performance metrics and meet company goals and profit objectives
- Consistently scored 9.5+ out of 10 in customer satisfaction surveys
- Implemented new technology platforms to increase productivity
- Successfully enhanced profits (EBIT) and earned multiple awards
- Improved division sales 25% YOY in 2016 and 30% YOY in 2017
Divisional Director,Western Division
MeasureComp.LLC
01.1998 - 01.2012
- Company Overview: ( Acquired by Home Depot)
- Planned and coordinated sales and service operations throughout 22 western states
- Hired, trained, mentored, and supervised a team of 34 managers with 300+ regional staff
- Increased market share yoy and Implemented successful strategies to increase profits, improve service level standards, and ensure overall customer satisfaction
- Facilitated relationships with vendors and key partners, negotiated favorable contracts, and assisted with onboarding processes
- ( Acquired by Home Depot)
- Increased market share yoy, successfully acquired Western U.S
- By 2010
- Increased market share 60% in 4 years
- Successfully enhanced profits [ EBIT ] and earned multiple awards
- Consistently scored 9.5+ out of 10 in customer satisfaction surveys
Regional Manager, Western Region
01.1998 - 01.2005
- Supervised and directed regional operations in a 5 state territory with 5 managers and 80+ subordinate staff
- Organized and coordinated sales and business development activities and provided support at the store level
- Oversaw the rollout of new markets as well as all team training and performance monitoring
- Promoted customer satisfaction and collaborated with executives and third-party partners to streamline processes and meet revenue goals
- Successfully achieved profit, revenue, and growth goals every year
- Effectively built networks and enhanced market share Yoy
- Recognized as the #1 region for performance in 5 of 7 years
Education
General Coursework -
University of Minnesota
Skills
- Operational Management
- Business Development
- Sales Leadership
- Market Penetration
- Customer Engagement
- Training & Team Building
- Budgeting & Cost Control
- Data Analysis & Reporting
- Partnership Development
- Product Line Expansions
- Regional Management
- Profit & Revenue Growth
- Project Coordination
- Strategic Planning
- Performance Tracking
- Recruiting & Hiring
- Quality Management
- Process Improvement
- Operational excellence
Timeline
President
James Madal Agency, Farmers Insurance
02.2018 - Current
Senior Manager,Western Division
HOME DEPOT
01.2012 - 01.2017
Divisional Director,Western Division
MeasureComp.LLC
01.1998 - 01.2012
Regional Manager, Western Region
01.1998 - 01.2005
General Coursework -
University of Minnesota
Similar Profiles
Amy E. WrightAmy E. Wright
Account Executive at Farmers Insurance - James K Sewell Insurance AgencyAccount Executive at Farmers Insurance - James K Sewell Insurance Agency
Amy E. WrightAmy E. Wright
Account Executive at Farmers Insurance - James K Sewell Insurance AgencyAccount Executive at Farmers Insurance - James K Sewell Insurance Agency
Tasha JewettTasha Jewett
Assistant/ Office Manager at Farmers Insurance – James H. Ayres AgencyAssistant/ Office Manager at Farmers Insurance – James H. Ayres Agency
Daniel AppelgrenDaniel Appelgren
Volunteer at Essentia Health-St. Mary's Medical CenterVolunteer at Essentia Health-St. Mary's Medical Center
Dylan OsbornDylan Osborn
Civil Engineer Intern at OakdaleCivil Engineer Intern at Oakdale