James O'Brien
Minnetonka
Summary
Dedicated professional with strong customer service and problem-solving skills. Committed to delivering timely results while ensuring customer satisfaction and efficient operations.
Overview
31
31
years of professional experience
Work History
City Carrier
USPS
Minnetonka
08.2024 - 08.2025
- Sorted mail by route and delivery sequence to enhance distribution efficiency.
- Delivered mail and packages to residential and business addresses daily.
- Maintained accurate records of deliveries and pickups throughout each day.
- Operated postal vehicles safely while complying with traffic regulations.
- Communicated with customers regarding mail services and delivery inquiries.
- Collected outgoing mail from designated locations during daily routes.
- Managed time effectively to ensure timely completion of all delivery assignments.
- Provided exemplary customer service through engagement and assistance with mail-related concerns.
Assistant Director of Bridge Inspection/Maintenance Manager
BNSF Railroad
Minneapolis
10.2002 - 05.2024
- Coordinated training programs to educate staff on regulatory standards and best practices.
- Facilitated cross-departmental communication to align project goals and priorities.
- Managed budget allocations for diverse projects within organizational operations.
- Oversaw performance evaluations, ensuring alignment with organizational objectives.
- Supervised recruitment processes, including candidate interviews, hiring decisions, and onboarding.
- Ensured compliance with safety regulations among all personnel.
- Created and maintained operational performance metric reports.
- Addressed employee relations issues, including grievances and disciplinary actions.
Engineman 2nd Class
Navy
Coronado
02.1995 - 11.2001
- Executed rescue operations in open water and challenging environments.
- Conducted regular inspections to ensure equipment operational readiness and safety compliance.
- Participated in emergency response drills to improve team coordination.
- Assessed conditions to evaluate risks prior to rescue missions.
- Operated engines and machinery on naval vessels effectively.
- Performed routine maintenance and inspections on engine systems.
- Identified potential issues early to prevent costly repairs.
- Monitored engine performance, adjusting settings for optimal fuel efficiency.
Education
Associate of Science - Data Analytics
Normandale Community College
Minneapolis, MN08-2027
Automotive Technology
Amtech
Wichita, KS08-1992
High School Diploma -
Newton High School
Newton, KS05-1991
Skills
- Problem solving
- Time management
- Customer service
- Project management
- Technical documentation
- Written and verbal communication
- Customer engagement
- Incident reporting
- Highly organized
- Critical thinking and decision making
- Water rescue tactics
- Personal protective equipment
- Team building and leadership
- Emergency medical response
- Attention to detail
- Regulatory compliance
- Team collaboration
- Risk assessment
- Technical troubleshooting
Accomplishments
- Eagle Scout
- Boy Scout Life Guard
- 2nd Place Nation Respect for Life Essay Contest
- 202 BNSF Railways Employee of the Year
- 2025 Outstanding Instructor Wing Chun Kung Fu Grandmasters Wing Chun Mn, Sokeship Council Martial Arts Hall of Fame
- Search and Rescue Swimmer United States Navy
Affiliations
- Wing Chun Kung Fu
- Enrolled in Data Analytics Program at Normandale CC 13 credit hours starting 08/25/2025
References
References available upon request.
Timeline
City Carrier
USPS
08.2024 - 08.2025
Assistant Director of Bridge Inspection/Maintenance Manager
BNSF Railroad
10.2002 - 05.2024
Engineman 2nd Class
Navy
02.1995 - 11.2001
Associate of Science - Data Analytics
Normandale Community College
Automotive Technology
Amtech
High School Diploma -
Newton High School