Dynamic customer service professional with experience at CenterPoint, adept at complaint resolution and CRM systems. Proven ability to enhance customer satisfaction through active listening and tailored solutions. Committed to continuous improvement and fostering strong relationships, ensuring a positive experience that contributes to overall business success.
-Proficient in handling customer inquires and resolving issues promptly to ensure a high level of customer service
-Skilled in utilizing CRM software to track interactions and enhance service delivery
-Strong communicator with the ability to empathize with customers and provide tailored solutions to meet their needs
-Passionate about fostering a positive customer service experience and contributing to the overall success of the company
-committed to continuous learning and adaption to new technologies to improve service quality and efficiency
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal
- Engaged with customers to effectively build rapport and lasting relationships.
- Set up facilities and equipment, cleaned areas and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Built strong relationships with clients to deliver emotional support and companionship