Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Robinson

Brooklyn Park

Summary

Dynamic customer service professional with experience at CenterPoint, adept at complaint resolution and CRM systems. Proven ability to enhance customer satisfaction through active listening and tailored solutions. Committed to continuous improvement and fostering strong relationships, ensuring a positive experience that contributes to overall business success.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

CenterPoint
08.2024 - Current

-Proficient in handling customer inquires and resolving issues promptly to ensure a high level of customer service

-Skilled in utilizing CRM software to track interactions and enhance service delivery

-Strong communicator with the ability to empathize with customers and provide tailored solutions to meet their needs

-Passionate about fostering a positive customer service experience and contributing to the overall success of the company

-committed to continuous learning and adaption to new technologies to improve service quality and efficiency

Sales Associate

Warners' Stellian Appliance Company
01.2021 - 08.2024

- Answered customer questions about sizing, accessories, and merchandise care.

- Solved customer challenges by offering relevant products and services.

- Organized racks and shelves to maintain store visual appeal

- Engaged with customers to effectively build rapport and lasting relationships.

Caregiver

Happy Moments Childcare
09.2020 - 06.2024

- Set up facilities and equipment, cleaned areas and organized supplies.

- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.

- Assisted clients with daily living needs to maintain self-esteem and general wellness

- Built strong relationships with clients to deliver emotional support and companionship

Education

Champlin Park Highschool
Brooklyn Park, MN
06-2022

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Call center experience
  • Active listening
  • Microsoft outlook
  • Verbal and written communication
  • CRM system proficiency
  • Adaptive team player
  • Creative problem solving

Timeline

Customer Service Representative

CenterPoint
08.2024 - Current

Sales Associate

Warners' Stellian Appliance Company
01.2021 - 08.2024

Caregiver

Happy Moments Childcare
09.2020 - 06.2024

Champlin Park Highschool
James Robinson