James Walton
Lakeville
Summary
Professional, adaptable communicator with strong focus on team collaboration and achieving results. Skilled in managing high volumes of interactions, maintaining positive environment, and ensuring compliance with guidelines. Reliable and flexible, excelling in dynamic settings and effectively supporting both team and individual goals. Proficient in conflict resolution, active listening, and multitasking, contributing to cohesive and productive atmosphere.
Overview
10
10
years of professional experience
Work History
Flight Attendant
Delta Air Lines
Minneapolis, MN
03.2023 - Current
- Ensure passenger safety and comfort, enhance travel experience and communicate thoroughly.
- Manage in-flight services, achieving high customer satisfaction, resolving issues efficiently.
- Ensure passenger safety and comfort aboard Delta flights while delivering exceptional customer service, responding swiftly to emergencies, and fostering a positive cabin environment.
- Conduct thorough pre-flight safety checks, meticulously follow FAA regulations, and maintain accurate documentation while serving diverse passenger needs.
Customer Service Representative
Southwest Airlines
Kansas City, MO
02.2022 - 03.2023
- Resolved customer issues efficiently, enhancing satisfaction and retention.
- Resolved complex customer inquiries in a high-volume call center, maintaining exceptional handle time metrics while exceeding sales goals and customer satisfaction ratings.
- Navigated provider applications to troubleshoot both routine and non-routine issues, utilizing customer data tracking software to strengthen client relationships.
- Demonstrated empathetic problem-solving for diverse passenger concerns, consistently delivering solutions that aligned with Southwest Airlines' customer-first philosophy.
Inbound Expert - FDC
Target
Lees Summit, MO
11.2021 - 03.2023
- Efficiently managed sorting operations, enhancing accuracy and compliance.
- Stocked and maintained sales floor, ensuring product availability.
- Handled defectives and ESIM items, adhering to legal standards.
- Delivered exceptional guest service, aligning with company values.
- Enhanced shopping experience through proactive sales floor maintenance, strategic zoning, and responsive service tailored to diverse guest requirements.
FOH Manager
Tipsy Taco
Lake Lotawana, MO
07.2019 - 12.2021
- Managed FOH team, improving efficiency and service quality.
- Ensured outlet cleanliness, enhancing customer satisfaction.
- Handled POS operations and daily financial tasks accurately.
- Maintained inventory levels, supporting seamless operations.
- Managed comprehensive FOH responsibilities including daily deposits, POS system maintenance, cash drawer reconciliation, and inventory control while upholding health and safety standards.
- Fostered productive partnership with Back of House Manager to deliver cohesive dining experiences, while developing staff through hands-on training and consistent performance feedback.
- Cultivated positive guest relations through proactive resolution of concerns, while mentoring FOH staff to maintain exceptional service standards and operational excellence.
Bartender
Dive Bar
Blue Springs, MO
12.2018 - 08.2019
- Verified customer age and ID, ensuring compliance with legal standards.
- Crafted diverse cocktails, enhancing customer satisfaction and repeat visits.
- Efficiently processed payments, maintaining accurate financial records.
- Maintained cleanliness of bar tools, ensuring a hygienic environment.
- Built rapport with patrons, fostering a welcoming atmosphere.
Assistant Manager
Torrid
Independence, MO
08.2018 - 12.2018
- Led team to enhance customer engagement, boosting repeat visits and satisfaction.
- Developed efficient schedules ensuring optimal staff availability for customer support.
- Recruited and trained staff, leading to improved employee retention and performance.
- Implemented strategies to meet sales targets, contributing to store's financial success.
- Managed store operations, reducing shrinkage through effective policy education.
Associate Expert
T-Mobile
Chattanooga, TN
06.2018 - 08.2018
- Resolved customer issues, enhancing satisfaction and loyalty through personalized service.
- Provided solutions in a call center, fostering long-term customer relationships.
- Utilized support tools effectively to address and solve customer concerns.
- Created positive customer experiences, contributing to a dedicated T-Mobile fan base.
Store Manager
Windsor
Chattanooga, TN
09.2016 - 05.2018
- Managed store operations, boosting profitability through effective decision-making.
- Achieved sales and expense targets, enhancing overall company profitability.
- Coached staff to exceed sales goals, fostering a motivated team environment.
- Ensured policy compliance, reducing shrink and improving operational efficiency.
- Maintained optimal staffing and training, supporting a productive store atmosphere.
Skills
- Strong ethics
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Active listening
- Adaptability and flexibility
- Task prioritization
Timeline
Flight Attendant
Delta Air Lines
03.2023 - Current
Customer Service Representative
Southwest Airlines
02.2022 - 03.2023
Inbound Expert - FDC
Target
11.2021 - 03.2023
FOH Manager
Tipsy Taco
07.2019 - 12.2021
Bartender
Dive Bar
12.2018 - 08.2019
Assistant Manager
Torrid
08.2018 - 12.2018
Associate Expert
T-Mobile
06.2018 - 08.2018
Store Manager
Windsor
09.2016 - 05.2018