JAMES WOOTON
Fergus Falls
Summary
Dynamic Customer Service Professional with proven leadership in technical support and training. Spearheaded initiatives to improve service response times, resulting in enhanced customer satisfaction and operational efficiency through collaborative efforts and targeted training programs.
Overview
20
20
years of professional experience
4
4
Certifications
Work History
Tier 1 Technical Support Representative
Digital Guru
Wahpeton
11.2023 - Current
- Proven team leadership and mentoring
- Provided training and mentored new team members.
- Organized and conducted weekly frontline meetings to address team challenges and share best practices.
- Collaborated with team members to streamline processes, enhancing service response times.
- Developed SOPs to ensure consistency in task execution.
- High knowledge of inter-company procedures, products and other department tasks/duties
- Sent customer satisfaction surveys via email to gather feedback and refine service quality.
IT Contractor
Sole Proprietor
Fergus Falls
08.2006 - 11.2023
- Provided technical support for computer hardware, operating systems, applications, networks, and databases.
- Resolved technical problems in IT systems, enhancing user experience and system reliability.
- Installed, configured, and tested hardware components, optimizing system performance and readiness.
- Assisted users with installation and upgrades of software packages, ensuring seamless integration and functionality.
Board of Directors Member
Ottertail County AIS Task Force
Fergus Falls
01.2019 - 10.2023
- Served two consecutive 3-year terms on the board, participating in strategic decision-making.
- Advanced public awareness, education, containment, and research initiatives to protect Otter Tail County waters as a member of the Otter Tail County Aquatic Invasive Species Task Force.
- Partnered with community organizations to develop and implement aquatic invasive species management strategies.
- Reviewed and approved policy proposals to enhance local environmental conservation efforts.
Technical Quality Analyst
Zero Variance
Fergus Falls
01.2021 - 03.2022
- Created reports and spreadsheets to analyze data and identify positive and negative trends.
- Provided professional feedback to clients, ensuring integrity of information relayed to their customers.
- Trained new hires on the specific clients they were hired to analyze
- Monitored government regulations related to COVID-19 to maintain compliance.
Education
AAS Degree - Computer and Networking Technology
MSCTC
Fergus Falls05-2008
Certificate of completion - aviation air-frame and power-plant
Spartan College of Aeronautics
06-2003
AIS Detector training course -
MAISRC & MSU Extension
03-2026
Skills
- Technical aptitude
- Interpersonal and customer service skills
- Ability to work under pressure
- Public education and training experience
- Workplace training expertise
- Organizational skills
- Proficiency in Microsoft Office
- Aquatic invasive species inspection and verification
- Logistics and scheduling expertise
- Public speaking and presentation skills
- Goal-oriented improvement strategies
Community Volunteer Work
- Board of Directors member, Ottertail County Aquatic Invasive Species Task Force, 2 (3-year terms)
- Professional Scuba diver, Dive Master Certification
- Event Coordinator, Starry Trek, 2018
- Event Coordinator, Aqua Chataqua
- Volunteer, State fair booth for CFANS, Educating onlookers
- Photographer, Drone and Underwater pics/video of AIS and its impact on the native ecosystems.
- Educator, Educate new and upcoming scuba divers on the dangers of AIS and how to do their part in the battle to stop aquatic hitchhikers.
Certification
CompTIA A+
Timeline
Tier 1 Technical Support Representative
Digital Guru
11.2023 - Current
Technical Quality Analyst
Zero Variance
01.2021 - 03.2022
Board of Directors Member
Ottertail County AIS Task Force
01.2019 - 10.2023
IT Contractor
Sole Proprietor
08.2006 - 11.2023
AAS Degree - Computer and Networking Technology
MSCTC
Certificate of completion - aviation air-frame and power-plant
Spartan College of Aeronautics
AIS Detector training course -
MAISRC & MSU Extension