Ja’Meyah Taylor

• Assisted clients in navigating resources and services for daily needs.
• Coordinated communication between clients and service providers to ensure support continuity.
• Documented client interactions and progress accurately in case management systems.
• Developed individualized service plans tailored to client goals and needs.
• Collaborated with multidisciplinary teams to enhance client outcomes and service delivery.
• Participated in community outreach initiatives to promote available resources and services.
• Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
• Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.

• Scheduled patient appointments using electronic health record systems to streamline workflow.
• Coordinated with healthcare providers to confirm availability and optimize scheduling efficiency.
• Managed appointment reminders and follow-ups, enhancing patient attendance rates.
• Assisted in resolving scheduling conflicts, ensuring minimal disruption to clinic operations.
• Maintained accurate patient records and updated information within scheduling software.
• Transferred patients to the correct department.
• Sent medical messages to providers for patients And refill request .

• Assisted customers in navigating health insurance options and enrollment processes.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Collaborated with team members to maintain accurate records in CRM system.
• Educated clients on healthcare policies and procedures, enhancing understanding of available services.
• Streamlined response times by implementing efficient call-handling protocols.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Support & Problem Resolution

• Answer calls, chats, texts, or sometimes video inquiries from customers about accounts, products, or services.
• Resolve issues or questions about balances, transactions, credit card problems, payments, bill inquiries, fraud flags .
• Provide Consumers with status of their Paycheck Protection Program loan .
• Reset passwords for online accounts.

• Processed customer transactions efficiently using cash handling protocols.
• Assisted in maintaining accurate cash balances and inventory records.
• Adhered to security procedures to safeguard assets and mitigate risks.
• Provided exceptional customer service, resolving inquiries and concerns promptly.