Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Gabrielson

Coon Rapids

Summary

Dynamic Customer Experience Manager with a proven track record at Five Below, excelling in cross-functional collaboration and voice of customer analysis. Expert in resolving escalated issues with empathy, enhancing customer loyalty, and driving revenue growth. Skilled in data analytics, fostering team development, and implementing effective solutions to improve satisfaction.

Overview

18
18
years of professional experience

Work History

CEM (Customer Experience Manager)

Five Below
11.2024 - 07.2025
  • Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Conducted regular performance reviews with team members, fostering professional growth and development.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Assistant Manager

Holiday Gas Station (Linn Co.)
08.2022 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Kitchen Designer

Home Depot
02.2019 - 02.2022
  • Designed detailed kitchen layouts based on client needs, budgets and available supplies.
  • Selected flooring, counters, cabinets and appliances based on client needs and budgets.
  • Planned and presented project quotes for custom designs.
  • Maintained relationships with installers and suppliers.
  • Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
  • Sold new appliances with service contracts.

Customer Service Representative

Home Depot
10.2017 - 10.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

CSM

Cub Foods
05.2007 - 10.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Ran the self checkout lines.
  • Ran the front end of the store insuring a quick checkout process as the lead cashier.

Education

Associate of Arts - Architectural Drafting

Herzing University
Crystal, MN
08-1994

High School Diploma -

Spring Lake Park Sr. High
Spring Lake Park, MN
06-1991

Skills

  • Cross-functional collaboration
  • Voice of customer analysis
  • Customer empathy
  • Data analytics

Timeline

CEM (Customer Experience Manager)

Five Below
11.2024 - 07.2025

Assistant Manager

Holiday Gas Station (Linn Co.)
08.2022 - 10.2024

Kitchen Designer

Home Depot
02.2019 - 02.2022

Customer Service Representative

Home Depot
10.2017 - 10.2018

CSM

Cub Foods
05.2007 - 10.2016

Associate of Arts - Architectural Drafting

Herzing University

High School Diploma -

Spring Lake Park Sr. High

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Jamie Gabrielson