Jamie Lopez-Perez

Managed client relationships from initial inquiry through event completion, creating seamless experiences while coordinating meetings, group bookings, and special events. Collaborated with clients and internal teams to plan event details, communicate expectations, resolve concerns, and ensure successful outcomes. Maintained accurate documentation, managed multiple priorities, and provided personalized service to support customer satisfaction and business goals.

Provided exceptional customer service by assisting guests with reservations, check-ins, check-outs, and a variety of requests throughout their stay. Managed high-volume phone and guest interactions while resolving concerns professionally and creating positive experiences. Coordinated with multiple departments to address guest needs, maintain accurate information, and ensure smooth daily operations.

Delivered hands-on care including assistance with activities of daily living, mobility, personal hygiene, and resident safety. Maintained accurate documentation, collaborated with nursing staff, and provided attentive care while managing multiple priorities in a fast-paced healthcare setting.

Provided compassionate, person-centered care to residents while supporting their daily needs, comfort, and overall well-being. Assisted with activities of daily living, medication reminders, mobility support, and maintaining a safe and welcoming environment. Built meaningful relationships with residents and families while communicating effectively with healthcare teams to provide quality care and support.

Supported daily care operations by assisting residents with personal care, mobility, and activities of daily living while serving as a resource and leader for the CNA team. Helped guide and support staff, trained new team members, communicated resident needs with nursing staff, and helped ensure quality care and safety standards were maintained.