Jamie Montoya
Minneapolis
Summary
Demonstrates a strong commitment to client satisfaction by fostering trust and rapport, particularly with vulnerable populations. Maintains high hygiene and safety standards across diverse settings while exhibiting a reliable work ethic. Proven ability to enhance operational efficiency through meticulous attention to detail and proactive problem-solving.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Client Care Specialist
Minnesota Adult and Teen Challenge
Minneapolis
03.2025 - Current
- Cultivated strong client relationships through active listening, enhancing client satisfaction and engagement.
- Established trust and rapport with victims of violent crimes by providing calm, compassionate support in challenging situations.
- Informed victims about legal processes and timelines.
- Provided support to those recovering from addiction from drugs and alcohol. Checked vitals and administered medications for withdrawal symptoms and cravings.
- Monitored narcotic medications to ensure adherence to regulatory standards and recorded usage or refusals.
- Compiled daily appointment logs and created after-visit summaries to ensure clients received accurate information for their medical appointments.
- Set up daily continental breakfast and coffee following Servsafe standards.
Shipping and Receiving Specialist
Goodwill Ecommerce Warehouse
Brooklyn Park
04.2025 - 07.2026
- Processed outgoing orders by packaging items securely for shipping.
- Processed domestic and international paperwork including bills of lading, customs forms.
- Unloaded trucks at the warehouse dock area.
- Provided assistance in resolving any issues related to incorrect shipments received or missing items from an order.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
- Assisted in training new employees on shipping and receiving procedures.
- Specialized in High-Value Items and Extremely fragile antiques, sewing machines, jewelry and limited edition video games.
Commercial Cleaner
Vandenhoek
06.2018 - 09.2022
- Disinfected restrooms, kitchens, and common areas to eliminate bacteria and uphold hygiene standards.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Maintained clean environments in offices, medical facilities, schools, retail spaces, and warehouses to support health and operational efficiency.
- Cleaned building floors through sweeping, mopping, and scrubbing to ensure safety and aesthetics.
- Maintained clean, neat, and professional entrances.
- Managed equipment and chemicals safely in various settings.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Washed windows, walls and ceiling fixtures to remove molds and dusts.
Equipment Operator
Wells Fargo Operations
09.2012 - 09.2017
- Operated heavy equipment consistently, ensuring optimal functionality and performance.
- Maintained, cleaned, and inspected equipment post-job to uphold operational readiness.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Collaborated with team to operate machining equipment safely and efficiently.
- Utilized scanner to protect confidentiality of sensitive documents
- Performed data entry tasks accurately and efficiently
- Operated mail sorting machine in mail room
Education
CTST Certified Service Technician Entry Level - IT Network Security
Cisco Academy
Online01-2023
High School Diploma -
Stratford Career Institute
New York, NY09-2004
Skills
- Medication management
- Crisis intervention
- Regulatory compliance
- Patient monitoring
- Client support techniques
- Attention to Detail
- Multitasking
- Thrives under pressure
- Self-motivated initiative
- Strong Work Ethic
- Housekeeping
Certification
CCST
CISCO CERTIFIED SERVICE TECHNICIAN IN COMPUTER NETWORKING
Timeline
Shipping and Receiving Specialist
Goodwill Ecommerce Warehouse
04.2025 - 07.2026
Client Care Specialist
Minnesota Adult and Teen Challenge
03.2025 - Current
Commercial Cleaner
Vandenhoek
06.2018 - 09.2022
Equipment Operator
Wells Fargo Operations
09.2012 - 09.2017
CTST Certified Service Technician Entry Level - IT Network Security
Cisco Academy
High School Diploma -
Stratford Career Institute