Jamie Pommier

TopHAT Logistical Solutions

Lake Geneva

08.2021 - Current

Coordinated regional support efforts across multiple logistics teams.
Implemented process improvements to enhance operational efficiency and communication.
Managed daily inquiries and provided solutions to client service issues.
Analyzed performance data to identify trends and recommend changes.
Implemented new initiatives designed to increase customer satisfaction and loyalty.
Oversaw day-to-day operations of multiple stores within assigned region.
Coordinated with vendors to ensure timely delivery of products to stores in the region.
Monitored performance of stores to identify areas needing improvement or further development.
Assisted in recruiting, hiring, onboarding, training, developing, coaching, appraising, motivating employees at all levels of the organization within the region.
Resolved customer complaints quickly and effectively while maintaining a positive relationship with customers.
Served as liaison between corporate office and regional personnel when needed.
Provided training and support for store managers, district managers, and corporate staff.
Evaluated performance of support staff and provided coaching to improve performance.
Resolved complex and escalated support issues.
Monitored staff interactions with customers to provide real-time coaching.