Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Regional Support Manager
TopHAT Logistical Solutions
Lake Geneva
08.2021 - Current
Coordinated regional support efforts across multiple logistics teams.
Implemented process improvements to enhance operational efficiency and communication.
Managed daily inquiries and provided solutions to client service issues.
Analyzed performance data to identify trends and recommend changes.
Implemented new initiatives designed to increase customer satisfaction and loyalty.
Oversaw day-to-day operations of multiple stores within assigned region.
Coordinated with vendors to ensure timely delivery of products to stores in the region.
Monitored performance of stores to identify areas needing improvement or further development.
Assisted in recruiting, hiring, onboarding, training, developing, coaching, appraising, motivating employees at all levels of the organization within the region.
Resolved customer complaints quickly and effectively while maintaining a positive relationship with customers.
Served as liaison between corporate office and regional personnel when needed.
Provided training and support for store managers, district managers, and corporate staff.
Evaluated performance of support staff and provided coaching to improve performance.
Resolved complex and escalated support issues.
Monitored staff interactions with customers to provide real-time coaching.