Jamont Janke
Duluth
Summary
Dynamic and reliable professional with a strong work ethic, previously at Adventure Zone Inc, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction and resolve issues effectively. Skilled in equipment operation and maintenance, consistently delivering high-quality results while fostering positive relationships with patrons and team members.
Overview
5
5
years of professional experience
Work History
Attraction Attendant
Adventure Zone Inc
03.2024 - Current
- Assisted with the operations of various attractions, ensuring their smooth functioning and minimizing downtime.
- Enhanced guest satisfaction by providing friendly and efficient service at all times.
- Handled cash transactions accurately for ticket sales or merchandise purchases within the attraction area.
- Collaborated with team members to maintain overall efficiency and productivity during high-traffic periods.
- Delivered informative presentations about attractions, enhancing the visitor experience through education and entertainment.
- Maintained a clean and safe environment for guests by performing routine safety checks and cleaning tasks.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Issued tickets to customers and collected payment and fees for desired services.
Service Mechanic
Perfect Timing Auto Repair
07.2023 - 09.2023
- Saved customers money with cost-effective repair solutions that maintained vehicle performance levels without sacrificing quality or safety.
- Earned a reputation for reliability and trustworthiness among customers, resulting in numerous referrals and repeat business.
- Performed comprehensive pre-purchase inspections for customers looking to buy used vehicles, helping them make informed decisions about whether or not an investment was worth making.
- Expanded service offerings by staying current on industry trends, technologies, and best practices through ongoing education opportunities and certifications.
Car Detailer
Carstar
05.2023 - 08.2023
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Ensured proper care for luxury and classic vehicles, utilizing specialized techniques and products designed specifically for these automobiles.
- Contributed to a positive work environment by fostering teamwork and maintaining open lines of communication with colleagues.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Reassembled and replaced parts to complete body repairs.
- Replaced and repaired vehicle parts according to work order instructions.
Lot Attendant
Kolar Toyota
03.2023 - 05.2023
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
- Supported overall cleanliness of facility through light custodial duties including trash removal, sweeping walkways, or cleaning windows when necessary.
- Parked and retrieved cars according to customer needs.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Washed, waxed, and buffed vehicle bodies for professional shine.
Service Technician
Discount Tire
09.2022 - 01.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Server Assistant
Texas Roadhouse
09.2020 - 09.2022
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Complied with all food safety and sanitation regulations to reduce restaurant risks.
- Improved customer satisfaction with quick and attentive response to inquiries and needs.
- Supported kitchen staff by expediting food orders to dining area, ensuring hot and fresh service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted customers with carry-out service.
- Streamlined food prep processes, increasing overall kitchen productivity.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Increased team efficiency by assisting with basic food prep tasks during slow periods or high demand times.
- Participated in continuous learning opportunities to stay current on industry trends and enhance professional skill set as a Food Prep Cook.
- Assisted food prep and assembly on line and served Number customers per day.
Skills
- Customer service
- Equipment operation
- Equipment Repair
- Equipment maintenance
- Parts inventory
- Positive attitude
- Strong work ethic
- Problem-solving
- Attention to detail
- Customer assistance
- Cash handling
- Physical strength
- Flexible schedule
- Food service
- Employee training
- Physical stamina
- POS systems
- Safety awareness
- City and non-city driving
- Vehicle inspections
- Transportation
- Vehicle maintenance
- Heavy lifting
- Basic vehicle repairs
- Multitasking
- Reliability
Timeline
Attraction Attendant
Adventure Zone Inc
03.2024 - Current
Service Mechanic
Perfect Timing Auto Repair
07.2023 - 09.2023
Car Detailer
Carstar
05.2023 - 08.2023
Lot Attendant
Kolar Toyota
03.2023 - 05.2023
Service Technician
Discount Tire
09.2022 - 01.2023
Server Assistant
Texas Roadhouse
09.2020 - 09.2022
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