Performs routine to moderately complex surface preparation, painting, and finishing tasks, applying a variety of methods, media, and techniques to both interior and exterior surfaces.
Overview
18
18
years of professional experience
Work History
Management
University Of Minnesota Health And Surgery Center
Minneapolis, MN
01.2016 - Current
Gained knowledge of company policies, protocols and processes.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
Assisted with onboarding of new employees by providing training and development resources.
Analyzed customer feedback to identify areas for improvement.
Painter's Assistant
Center Pro Company
Minneapolis, MN
12.2007 - 03.2015
Demonstrated knowledge of workplace safety principles and practices.
Cleaned job site after project completion, removing tape, and tarps and inspecting for drips or inconsistencies in paint application.
Followed painter's directions for product application and site cleanup.
Carried paints and painting supplies to each job site and positioned to comply with painter's instructions.
PAINTER
Commercial Painting Services
Minneapolis, MN
09.2005 - 11.2007
Painted surfaces using brushes, spray guns, and paint rollers.
Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
Painted indoor areas such as hallways, bathrooms, and lobbies.
Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
Clinical Quality Management Specialist- Utilization Management at JOHN HOPKINS HEALTH PLANSClinical Quality Management Specialist- Utilization Management at JOHN HOPKINS HEALTH PLANS
<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange