Jana Durand
Minneapolis
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Server
Vegabondo
Excelsior
08.2025 - Current
- Provided excellent customer service to enhance dining experience.
- Managed customer orders and processed payments efficiently.
Lead Server
Bacio Minnesota
Minnetonka
05.2010 - 06.2025
- Supervised dining room operations and ensured excellent customer service.
- Trained new staff on restaurant procedures and service standards.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Built regular guests for the restaurant, many who ate weekly at restaurant.
- Maintained cleanliness and organization of service areas throughout shifts.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
Server
Lettuce Entertain You
Minnetonka
04.2007 - 11.2011
- Assisted guests with menu selections and dietary restrictions.
- Provided excellent customer service in a fast-paced restaurant environment.
- Managed tables efficiently during peak dining hours.
Education
Bachelor of Arts - Political Science
University of Minnesota
Minneapolis, MN 09.2003 - 05.2007
Skills
- Customer service
- Order management
- Payment processing
- Menu knowledge
References
- Whitney Evans (320)360-7616 Whitney and I work together at Vegabondo. We have worked together since August 2025. Whitney is the one who referred me to DDP restaurant group.
- Megan Jacobse (502)257-2217 Megan I worked together in 2017-2018 at Bacio in Minnetonka. Megan was my manager. She left Bacio to manage at Spoon and Stable and is currently the Hospitality Director at Meritage. Megan and I have remained close over the years of working together. She remains a good mentor.
- Linda Braufman (612)961-8844. Linda and her family was at one point one of my most difficult guests at Bacio. Over my many years of working there, the Braufman family became my regulars and my most favorite guests.
Timeline
Server
Vegabondo
08.2025 - Current
Lead Server
Bacio Minnesota
05.2010 - 06.2025
Server
Lettuce Entertain You
04.2007 - 11.2011
Bachelor of Arts - Political Science
University of Minnesota
09.2003 - 05.2007