Janae Catlett
Little Canada
Summary
Skilled worker with 6+ years of experience in various fields including sales and customer service roles. learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent individual with good people and problem-solving abilities. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
5
5
years of professional experience
Work History
Switchboard Operator
M Health Fairview
11.2024 - Current
- Answer all incoming phone calls from our 10 metro hospitals 24x7
- Assist physicians, patients, staff and visitors with their needs
- Acts as a liaison for after-hours physician answering services
- Activates time-sensitive emergency codes across our system
- Operation of PC Windows-based computers and related applications
- handle high volume of phone calls
- Utilize a paging application to communicate to providers and hospital response teams
- Performs overhead announcements at our hospitals
- Prioritizes the customer experience and acts with customers in mind in all situations, dedicated to meeting the expectations and requirements of internal and external customers.
Regional Crisis Worker
Hopelink Behavioral Health
08.2023 - 08.2024
- Collaborated with multidisciplinary teams to develop individualized care plans that addressed clients'' unique needs during crises.
- Improved client outcomes with comprehensive risk assessments, safety planning, and resource allocation.
- Supported clients in developing coping skills.
- Fostered positive relationships between the agency and local law enforcement agencies to improve coordination during emergency situations.
- Maintained accurate records of client interactions, enabling data-driven decision-making regarding program improvements and resource allocation.
- Managed high-stress situations calmly, effectively deescalating conflicts and addressing client concerns.
Student Worker, Switchboard
Hilbert College
12.2021 - 05.2023
- Documented messages and forwarded to correct individual.
- Answered calls ring and engaged customers with friendly, professional demeanor.
- Completed clerical tasks such as filing, copying sorting, and distributing mail.
- Took and followed detailed directions from others.
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Performed general housekeeping and cleaning tasks.
Part Time Sales Associate
Follett Higher Education
07.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed, packaged, and distributed textbook orders to students
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
Student Admintrative Services Worker
Hamline University
01.2020 - 07.2021
- Took and followed detailed directions from others.
- Completed clerical tasks such as filing, copying and distributing mail.
- Worked in team environment to maintain high levels of productivity.
- Performed general housekeeping and cleaning tasks.
- Answered phone calls and routed callers to appropriate personnel.
- Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
- Collected information for staff and entered into computer system.
- Managed data entry of student information and maintained updated records.
- Onboarded students to online learning platform and trained on basic use.
- Processed and mailed transcripts and school records
- Processed loans and verification documents for financial aid department
- Scheduled appointments for to meet with counselors in financial aid, registration, and student accounts
Education
Bachelor of Science - Forensic Crime Scene Investigation
Hilbert College
05.2023
Bachelor of Arts - Criminal Justice
Hamline University
05.2023
High School Diploma -
Richfield Senior High School
06.2019
Skills
- Teamwork and Collaboration
- Verbal & written communication proficiency
- Detailed organization
- Computer Proficiency
- Data entry
- Microsoft Office
- Google Drive
- Problem-solving abilities
- Multitasking
- Time Management
- Online Systems
- Call Transfers
Timeline
Switchboard Operator
M Health Fairview
11.2024 - Current
Regional Crisis Worker
Hopelink Behavioral Health
08.2023 - 08.2024
Part Time Sales Associate
Follett Higher Education
07.2022 - 04.2023
Student Worker, Switchboard
Hilbert College
12.2021 - 05.2023
Student Admintrative Services Worker
Hamline University
01.2020 - 07.2021
Bachelor of Arts - Criminal Justice
Hamline University
High School Diploma -
Richfield Senior High School
Bachelor of Science - Forensic Crime Scene Investigation
Hilbert College
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