Janelle Tlusty
Eden Prairie
Overview
28
28
years of professional experience
Work History
Travel Agent Specializing in Disney and Universal
Storybook Trips
Cambridge, MN
04.2017 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Sales Associate
Von Maur
Eden Prairie, MN
04.2008 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
Assistant Marketing Manager
Golden Valley Microwave Foods
Edina, MN
06.2001 - 02.2005
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Merchandise Analyst
Golden Valley Microwave Foods
Edina, MN
05.1998 - 06.2001
- Responded promptly with accurate, useful information to ad hoc information requests.
- Adjusted recommendations for buyers based on season, sales history and new product launches in [Type] industry.
- Maintained confidentiality and complied with company policy to safeguard data.
- Retrieved, compiled and analyzed historical and current data trends to determine optimal inventory levels of [Type] products.
Customer Service Representative
Golden Valley Microwave Foods
Edina, MN
09.1995 - 05.1998
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Bachelor of Business Administration -
University of Wisconsin - Eau Claire
Eau Claire, WI12.1994
Timeline
Travel Agent Specializing in Disney and Universal
Storybook Trips
04.2017 - Current
Sales Associate
Von Maur
04.2008 - Current
Assistant Marketing Manager
Golden Valley Microwave Foods
06.2001 - 02.2005
Merchandise Analyst
Golden Valley Microwave Foods
05.1998 - 06.2001
Customer Service Representative
Golden Valley Microwave Foods
09.1995 - 05.1998
Bachelor of Business Administration -
University of Wisconsin - Eau Claire