Overview
Work History
Education
Timeline
Generic

Janelle Tlusty

Eden Prairie

Overview

28
28
years of professional experience

Work History

Travel Agent Specializing in Disney and Universal

Storybook Trips
04.2017 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Sales Associate

Von Maur
04.2008 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Built relationships with customers and community to promote long term business growth.

Assistant Marketing Manager

Golden Valley Microwave Foods
06.2001 - 02.2005
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Planned marketing initiatives and leveraged referral networks to promote business development.

Merchandise Analyst

Golden Valley Microwave Foods
05.1998 - 06.2001
  • Responded promptly with accurate, useful information to ad hoc information requests.
  • Adjusted recommendations for buyers based on season, sales history and new product launches in [Type] industry.
  • Maintained confidentiality and complied with company policy to safeguard data.
  • Retrieved, compiled and analyzed historical and current data trends to determine optimal inventory levels of [Type] products.

Customer Service Representative

Golden Valley Microwave Foods
09.1995 - 05.1998
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Bachelor of Business Administration -

University of Wisconsin - Eau Claire
Eau Claire, WI
12.1994

Timeline

Travel Agent Specializing in Disney and Universal

Storybook Trips
04.2017 - Current

Sales Associate

Von Maur
04.2008 - Current

Assistant Marketing Manager

Golden Valley Microwave Foods
06.2001 - 02.2005

Merchandise Analyst

Golden Valley Microwave Foods
05.1998 - 06.2001

Customer Service Representative

Golden Valley Microwave Foods
09.1995 - 05.1998

Bachelor of Business Administration -

University of Wisconsin - Eau Claire

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Janelle Tlusty