Janine Shaw
Maple Grove
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at Paulie’s and Rock Elm Tavern. Excelled in high-volume dining and event settings, enhancing customer satisfaction through exceptional service and guest engagement. Skilled in cash handling and training staff, demonstrating a strong work ethic and team collaboration. Achieved significant improvements in service efficiency and customer loyalty.
Overview
2025
2025
years of professional experience
Work History
Server
Paulie’s
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Paulie’s
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Rock Elm Tavern
10.2019 - 05.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
General Studies
Spring Lake Park
Spring Lake Park , MN 03.2006
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Suggestive selling
Timeline
Bartender
Paulie’s
05.2023 - Current
Bartender
Rock Elm Tavern
10.2019 - 05.2023
Server
Paulie’s
General Studies
Spring Lake Park
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