Healthcare Management student with a Leadership Minor at the University of Minnesota and experience in healthcare, front desk operations, customer service, scheduling, patient communication, and administrative support.
Overview
5
5
years of professional experience
Work History
Personal Care Assistant
Twins Home Health Care
01.2021 - Current
Support clients with daily living activities, documentation, communication, and care coordination.
Assisted clients with daily living activities and personal hygiene.
Administered medication according to care plans and guidelines.
Monitored client health, reporting changes to healthcare professionals.
Receptionist
H&R Block
01.2025 - 04.2025
Managed front desk operations, scheduling, phones, and confidential documents.
Managed multi-line phone system, directing calls to appropriate departments.
Scheduled appointments using H&R Block's scheduling software efficiently.
Organized and maintained client records in compliance with privacy standards.
Student Ambassador
North Hennepin Community College
01.2023 - 05.2024
Represented college at events, promoting programs and resources to prospective students.
Assisted in organizing campus tours, showcasing facilities and student life experiences.
Provided information to visitors regarding the admission process, academic programs and student life.
Education
Bachelor of Applied Science - Healthcare Management, Leadership Minor
University of Minnesota
Twin Cities
05-2027
Associate of Arts - Liberal Arts and Sciences
North Hennepin Community College
01-2024
Skills
Patient Care
Patient Communication
Appointment Scheduling
Front Desk Operations
Customer Service
Administrative Support
Data Entry
Document Scanning
Microsoft Office
HIPAA Awareness
Professional Communication
Languages
English
Native/ Bilingual
Swahili
Native/ Bilingual
Affiliations
Undergraduate Transfer Student Advisory Board (UTSAB), University of Minnesota (2026–2027)
Volunteer Digital Navigator, M Health Fairview Clinics and Surgery Center – Maple Grove (May 2026 – Present)
Timeline
Receptionist
H&R Block
01.2025 - 04.2025
Student Ambassador
North Hennepin Community College
01.2023 - 05.2024
Personal Care Assistant
Twins Home Health Care
01.2021 - Current
Bachelor of Applied Science - Healthcare Management, Leadership Minor