Jaquelin Dominguez-Plateado
Hopkins
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Reliable employee seeking position. Offering excellent communication and good judgment. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Preschool Teacher's Assistant
Mary Queen of Peace School
Rogers, MN
08.2025 - Current
- Implemented safety protocols during daily activities, prioritizing student well-being and maintaining a secure classroom environment.
- Supervised indoor and outdoor playtime activities, ensuring student safety at all times.
- Improved preschoolers'' fine motor skills through art-based projects involving cutting, pasting, painting, and drawing exercises.
- Served as an empathetic listener when comforting upset or frustrated children while fostering resilience in handling challenging situations.
- Contributed to a safe and inclusive learning environment by closely monitoring student behavior and addressing concerns promptly.
- Collaborated with lead teacher to develop engaging lesson plans tailored to individual student needs.
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Organized snack time and nap hours.
- Helped teacher prepare instructional material and displays.
Front Desk Receptionist
TruCare Clinic and Urgent Care
Minneapolis, MN
09.2024 - 01.2025
- Managed appointment scheduling and maintained accurate patient records using electronic health record systems.
- Provided Spanish speaking skills to help translate
- Handled multi-line phone system, addressing inquiries and directing calls to appropriate departments effectively.
- Processed insurance verifications, verifying coverage details to facilitate smooth billing procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Greeted visitors warmly, creating positive first impression of organization.
- Confirmed appointments, communicated with clients, and updated client records.
Dental Receptionist
Action Care Dental
Bloomington, MN
05.2024 - 07.2024
- Provided my Spanish speaking skills to help with patients who needed assistance
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Front Desk/ Sells Associate
America’s Best Eyeglasses & Contacts
Saint Louis Park, MN
03.2024 - 05.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Confirmed appointments, communicated with clients, and updated client records.
Associate
Pandora
Minnetonka, MN
11.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Seasonal Worker
Macy's
Bloomington, MN
11.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Cashier
TJX Companies
Saint Louis Park, MN
02.2020 - 05.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Robbinsdale Armstrong Senior High School
Plymouth, MN06.2021
Skills
- Product Display
- First aid and CPR
- Supervising classroom activities
- Child safety
- Quality Management
- Work Area Maintenance
- Register Operations
- Product Knowledge
- Team Contribution
- Customer Satisfaction
- Membership Programs
- Customer Needs Assessments
- Billing and Invoicing
- Scheduling
- Documentation And Reporting
- Greeting and Seating Clients
- Insurance Verification
- Reminder calls
- Patient Registration
- Front Desk Operations
- Spanish fluency
- Fluent bilingualism
Languages
Spanish
Native or Bilingual
Timeline
Preschool Teacher's Assistant
Mary Queen of Peace School
08.2025 - Current
Front Desk Receptionist
TruCare Clinic and Urgent Care
09.2024 - 01.2025
Dental Receptionist
Action Care Dental
05.2024 - 07.2024
Front Desk/ Sells Associate
America’s Best Eyeglasses & Contacts
03.2024 - 05.2024
Associate
Pandora
11.2023 - 05.2024
Seasonal Worker
Macy's
11.2022 - 01.2023
Cashier
TJX Companies
02.2020 - 05.2021
High School Diploma -
Robbinsdale Armstrong Senior High School