Jared Stanke
Zimmerman
Summary
I am a detail-oriented professional with a background in client support, technical troubleshooting, and project management, looking to transition into data analysis. Proven success of analyzing and forecasting trends, improving operational efficiencies, and the support of data-driven decisions. Through effective communication, I have a proven track record of translating technical data into actionable business insights and results.
Overview
3
3
years of professional experience
Work History
Project Manager
TurnKey Corrections
12.2024 - Current
- Led implementation of jail management software at newly contracted facilities across the U.S; trained 30+ staff members per site on software functionality, enhancements, and reporting.
- Oversaw onsite project execution, developed implementation teams, and ensured smooth post-launch operations.
- Account Management responsibilities include weekly meetings with facilities after installation to ensure continued satisfaction.
Customer Service Team Lead
Turnkey Corrections
07.2024 - Current
- Supported overall team performance and served as an escalation point for advanced technical troubleshooting.
- Promoted to Team Lead, relocated to LaGrange, GA.
- Supervised 9 customer service reps following an acquisition; daily training on system functionality and adequate customer communication.
Account Executive
TurnKey Corrections
06.2023 - 07.2024
- Resolved 150+ weekly tickets and 80+ calls via Salesforce, addressing software/hardware issues and customer inquiries.
- Analysis of financial discrepancies and assisted facilities with bank reconciliations.
- Utilized Power BI and Excel to identify patterns in support issues and propose operational improvements.
- Configured hardware/software integrations, including shell commands, communication ports, and driver installations.
Business Operations Intern
TurnKey Corrections
01.2022 - 01.2023
- Participated in rotational internship across all departments: sales, finance, operations, marketing, etc.
- Delivered a final presentation to the executive team, resulting in the adoption of initiatives to increase revenue and growth.
Education
Bachelor of Arts - Global Business
Saint John’s University
Collegeville, MN05.2022
Skills
- Data Analysis Tools: Power BI, Excel, Microsoft Great Plains (GP)
- CRM & Workflow: Salesforce, Microsoft 365
- Project Tools: Remote desktop tools (Pulseway), Technical diagnostics, Hardware/software setup
- Success Attributes: Detail Oriented, Collaboration, Communication, Leadership, Adaptability, and Work Ethic
Timeline
Project Manager
TurnKey Corrections
12.2024 - Current
Customer Service Team Lead
Turnkey Corrections
07.2024 - Current
Account Executive
TurnKey Corrections
06.2023 - 07.2024
Business Operations Intern
TurnKey Corrections
01.2022 - 01.2023
Bachelor of Arts - Global Business
Saint John’s University
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