Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jared Zonne

10755 Linnet St Nw

Summary

Agile staff leader with a proven track record in employee training and development. Expertise in organizing daily operations, scheduling, and enhancing customer service efficiency. Diplomatic communicator focused on driving engagement and satisfaction among team members.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Crew Carwash
09.2023 - Current
  • Supervised daily operations to achieve performance, quality, and service standards.
  • Cultivated strong relationships with staff to enhance workplace morale.
  • Oversaw onboarding, scheduling, and training processes for location.
  • Conducted routine maintenance on wash equipment to maintain high quality standards.
  • Organized monthly team meetings to review safety protocols and share accomplishments.
  • Achieved company metrics related to labor efficiency and customer satisfaction.

Front Desk Supervisor

First Service Residental
08.2022 - 09.2023
  • Enhanced resident satisfaction by streamlining front desk operations and promptly addressing inquiries.
  • Greeted visitors and vendors, providing assistance and answering questions to foster rapport.
  • Supported community and maintenance managers in executing daily responsibilities.
  • Oversaw front desk scheduling to guarantee adequate staffing for 24-hour service.
  • Revised training manual to establish an organized system for building information.
  • Conducted annual performance reviews, setting clear goals with team members.

Client Experience Specialist

Morgan & Morgan Law Firm
02.2021 - 08.2022
  • Achieved high service standards through positive, empathetic client interactions.
  • Responded to client emails, surveys, and online reviews to enhance satisfaction.
  • Handled a high volume of incoming calls and scheduled outbound communications.
  • Resolved issues by documenting situations, researching root causes, and recommending solutions.
  • Collaborated with managing partners, attorneys, and accountants to address conflicts.

VIP Tour Guide

Universal Orlando Resorts
11.2015 - 02.2021
  • Cultivated personal relationships with guests to foster positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring tour agenda to cater to different age groups, cultural backgrounds, and language abilities.
  • Partnered with team colleagues throughout resort to maintain exceptional tour quality and elevate visitor satisfaction.
  • Ensured timely departures and arrivals by creating tour schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Maintained extensive knowledge of resort offerings and shared unique trivia to enhance guest satisfaction.

Education

Bachelor of Arts - English Liturature

University of Central Florida
Orlando, FL
05-2016

Associate of Arts - Theater Arts

Valencia College
Orlando, FL
12-2013

Skills

  • Customer service excellence
  • Team leadership
  • Phone etiquette
  • Problem solving
  • Conflict resolution
  • Staff training and development
  • Employee scheduling
  • Time management
  • Microsoft Office proficiency
  • Typing skills
  • Communication skills
  • Public speaking

Certification

  • American Red Cross - First Aid/CPR Certified
  • Dale Carnegie - Emerging Leaders Certificate
  • Coursera - Google IT Support Specialization

Timeline

Assistant Manager

Crew Carwash
09.2023 - Current

Front Desk Supervisor

First Service Residental
08.2022 - 09.2023

Client Experience Specialist

Morgan & Morgan Law Firm
02.2021 - 08.2022

VIP Tour Guide

Universal Orlando Resorts
11.2015 - 02.2021

Bachelor of Arts - English Liturature

University of Central Florida

Associate of Arts - Theater Arts

Valencia College

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Jared Zonne