JASMINE DIXON
Minneapolis
Summary
Proactive assistant general manager with a proven track record of effectively managing operations, assembling high-performing teams, and equipping employees with the necessary skills to independently address business needs. Demonstrates progressive experience, sound judgment, and strong problem-solving abilities. Consistently exceeds organizational goals and utilizes independent decision-making skills and sound judgment to drive company success. Committed to applying training, monitoring, and morale-building expertise to enhance employee engagement and elevate performance levels.
Overview
8
8
years of professional experience
Work History
Assistant Concept Manager
Areas USA
08.2024 - Current
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Handled cash accurately and prepared deposits.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
Server Trainer
Texican Cafe
05.2023 - 07.2024
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Utilized effective communication techniques to support server learning and comprehension.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Server/Key Holder Supervisor
Applebee's Grill + Bar
03.2023 - 01.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
- Trained and mentored new employees.
- Rotated stock according to dates and protocols.
Kitchen Manager
Bar Louie
04.2022 - 12.2022
- Overseen all back of the house restaurant operations
- Maintained quality control for all food served
- Controlled the upkeep of time and payroll records
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Project future needs for goods, kitchen supplies, and cleaning products and ordered accordingly
- Checked and tested foods to verify quality and temperature.
- Managed kitchen staff while coordinating food orders
- Arrange for equipment purchases and repairs
- Comply with nutrition and sanitation regulations and safety standards
- Found ways to cut waste and decrease operational costs
- Recruited and trained new employees as well as providing ongoing training for other staff
Floor Supervisor
Verbena at Hilton
10.2021 - 04.2022
- Overseen all front and back of the house restaurant operations
- Ensured customer satisfaction through promoting excellent service, responding to customer complaints tactfully and professionally
- Maintained quality control for all food served
- Analyzed staff evaluations and feedback to improve the customer's experience
- Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
- Overseen health code compliance and sanitation standards
- Found ways to cut waste and decrease operational costs
- Trained new employees and provided ongoing training for all staff
Chef
Sage Dining
01.2021 - 10.2021
- Responsible for the prep and execution of daily menus including:
- Preparation of gourmet salads
- Fresh cut fruit
- From scratch 3 to 5 course meals
- Handmade desserts
- Setup cooking station according to standard operation procedures
- Served breakfast, lunch, and dinner to staff and students living on campus
- Maintained a clean work area throughout shift
Front of House Manager
ESB Bar
02.2020 - 09.2020
- Interviewed and hired staff
- Supervised the upkeep of guest areas
- Managed staff trainings
- Overseen that all opening and closing duties were completed
- Responsible for daily deposits and the correct operation of the POS systems
- Conducted inventory and maintenance for front of house items
- Provided excellent customer service to guests and excellent leadership to employees
- Enforced and monitored all health, safety, and sanitation standards for FOH
- Handled guest complaints, ensuring they were resolved, in an acceptable time frame
- Worked closely with the Back of House Manager to provide a seamless experience
Shift Manager/Line Cook/Server/Prep Cook/Dishwasher
Famous Dave's
05.2017 - 09.2020
- Worked all areas of kitchen: grill, sauté, fry, prep and salads
- Completed all assigned prep work and set up cooking stations according to the standard operating procedures
- Trained and lead several prep and line cooks
- Responsible for accurately handling cash and making bank deposits
- Supervised 15 plus employees
Education
ASSOCIATE OF APPLIED SCIENCE - CULINARY ARTS
THE ART INSTITUTE INTERNATIONAL
12.2015
Skills
- Multi-tasking
- Customer relationship management (CRM)
- Fast learner
- Communication skills
- Customer service
- Organizational skills
- Food Manager Certified
- Team leadership strength
- Training and development background
- Strategic planning skill
- Menu development
- Sales forecasting
- Food safety and sanitation
- Employee scheduling
Timeline
Assistant Concept Manager
Areas USA
08.2024 - Current
Server Trainer
Texican Cafe
05.2023 - 07.2024
Server/Key Holder Supervisor
Applebee's Grill + Bar
03.2023 - 01.2024
Kitchen Manager
Bar Louie
04.2022 - 12.2022
Floor Supervisor
Verbena at Hilton
10.2021 - 04.2022
Chef
Sage Dining
01.2021 - 10.2021
Front of House Manager
ESB Bar
02.2020 - 09.2020
Shift Manager/Line Cook/Server/Prep Cook/Dishwasher
Famous Dave's
05.2017 - 09.2020
ASSOCIATE OF APPLIED SCIENCE - CULINARY ARTS
THE ART INSTITUTE INTERNATIONAL
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