Jasmine Gallagher
Waseca
Summary
Resourceful and passionate property manager dedicated to delivering an exceptional resident experience. Proven effective leader and problem-solver with a strong work ethic. Enthusiastic about advancing career in multi-family housing. Outgoing and approachable demeanor, highly committed.
Overview
9
9
years of professional experience
Work History
Site Manager
Lloyd Management
10.2021 - Current
- Market rate application processing and leasing utilizing Yardi and RentCafe.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Basic residential maintenance including appliances, HVAC diagnostics, and plumbing.
- Working knowledge of Microsoft office products.
- Ensuring common areas are remain clean and appealing and maintaining property aesthetics including groundskeeping.
- Coordinated rent collections and payment arrangements.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Coordinated with maintenance staff to ensure timely completion of repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
Plastic Cards Specialist
HomeTown Credit Union
11.2019 - 10.2021
- Assisted customers over the phone and in person with all issues related to credit cards or debit cards transactions, processing, disputes, and fraudulent activity.
- Performed over the phone troubleshooting for customers experiencing online banking difficulties.
- Displayed a proficient use of internal banking software and Microsoft Office applications.
- Regularly communicated with processors, merchants and customers via phone, email, and in person to ensure thorough investigations as well as timely resolution to claims.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Analyzed transaction data to identify emerging trends in fraud tactics, enabling proactive response to potential threats.
- Streamlined the process for handling disputed transactions, resulting in faster resolutions and improved customer experience.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements, ensuring compliance at all times.
- Reviewed transactions and receipts to identify any suspicious activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Conducted internal software trainings with existing and new staff members and provided ongoing support over the phone and internal messaging systems.
Program Manager
Doherty Staffing Solutions
06.2018 - 11.2019
- Assisted applicants through the hiring process by ordering drug tests and background checks, completing hiring documents, communicating start dates and PPE requirements.
- Increased interview-to-hire ratio by conducting comprehensive phone screens to identify well-suited applicants before forwarding them to the hiring manager.
- Conducted weekly payroll submissions, reviewed and verified employee timecards.
- Maintained knowledge of my client’s business practices, policies, staffing needs and production goals.
- Regular use of Google Docs, Aviante, and Microsoft Office applications.
- Assisted in organizing company-sponsored job fairs, enhancing employer brand and showcasing career opportunities.
- Developed strong relationships with hiring managers to better understand their staffing needs and identify top talent.
- Managed job postings across various platforms to maximize visibility and attract diverse pools of applicants.
- Offered guidance on best practices for resume writing and interviewing techniques during career fairs or workshops.
- Coordinated interview schedules between candidates and hiring managers, ensuring minimal disruption to daily operations.
- Provided support during onboarding process for new hires, ensuring smooth transitions into their roles within the organization.
- Operated and maintained applicant tracking and candidate management systems.
- Advocated for staff members, helping to identify and resolve conflicts.
Lead Teller
Wells Fargo
04.2016 - 04.2018
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
- Implemented security measures to protect sensitive client information and financial assets from potential fraud or theft.
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Maintained compliance with federal regulations and bank policies, mitigating risk exposure for the institution.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Orchestrated smooth workflow during peak hours, effectively managing customer queues and service delivery.
Education
Some college - Psychology
Capella University
High school diploma or GED - undefined
Skills
- Customer service-focused
- Adaptable
- Apartment maintenance
- Technical Support
- Program Management
- Staff Management
- Software Troubleshooting
- MS office
- Documentation management
- Multi-family property management
Timeline
Site Manager
Lloyd Management
10.2021 - Current
Plastic Cards Specialist
HomeTown Credit Union
11.2019 - 10.2021
Program Manager
Doherty Staffing Solutions
06.2018 - 11.2019
Lead Teller
Wells Fargo
04.2016 - 04.2018
High school diploma or GED - undefined
Some college - Psychology
Capella University
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