Jasmine Koepp
Duluth
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Dental Receptionist
Noble Dental West
Duluth, MN
09.2025 - Current
- Processed insurance claims, verifying coverage details for efficient billing operations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
Residential Youth Counselor
Northwood Children Services
Duluth, MN
07.2024 - Current
- Implemented behavior management techniques to maintain a positive living environment for all residents.
- Provided crisis intervention support to ensure safety of all residents.
- Administered medications according to prescribed schedules, monitoring for side effects and potential drug interactions to ensure resident safety.
- Established rapport with residents by actively listening, showing empathy, and offering encouragement throughout their treatment journey.
- Assisted residents in developing daily living skills such as laundry, hygiene, and social skills.
- Facilitated recreational activities to promote socialization and sense of community within residence.
- Collaborated with other mental health professionals to coordinate care for residents.
- Managed medication administration according to prescribed schedules while monitoring potential side effects or drug interactions.
- Documented resident status and notes in Procentive system.
- Documented resident interactions and maintained accurate case notes for each individual.
- Communicated regularly with supervisors regarding any significant changes in resident behavior or overall program functioning.
- Facilitated recreational activities that enhanced socialization and fostered a sense of community among residents.
- Coordinated transportation arrangements for medical appointments or other essential outings for residents.
- Encouraged open communication among staff members by participating in regular team meetings.
- Developed coping mechanisms with clients for managing daily life situations and triggers, supporting their personal growth and resilience.
Target Team Member
Target
Winona, MN, USA
04.2016 - 06.2024
- Assisted team members in daily tasks to enhance overall workflow.
- Prepared food items according to company standards and guidelines.
- Stocked shelves and ensured inventory levels were adequate.
- Utilized effective time management techniques to prioritize and complete tasks to complete tasks within deadlines.
- Supported fellow team members with regular tasks and activities.
- Coordinated with team members to successfully meet and exceed daily goals.
- Trained staff in job roles, business policies and industry best practices.
Substitute Teacher
Ridgeway Community School
Houston, MN, USA
08.2022 - 12.2023
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed assignments, addressed student needs, and maintained recordkeeping while taking over class for regular teacher.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Managed lunchroom and recess activities to promote positive social interactions.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Requested by teachers to substitute based on strong referrals.
- Administered and graded tests and quizzes and reported performance to primary teacher.
- Uphold classroom routines to support student environments and maintain consistent schedules.
- Utilized proactive behavior modification and positive reinforcement strategies to keep students on-task.
- Took notes and prepared reports on school day activities to provide to primary teacher.
Substitute Teacher
Rolling Stone Community School
Rollingstone, MN, USA
02.2023 - 05.2023
- Maintained clean, organized, and safe work areas to enhance team safety and efficiency.
- Acquired necessary skills to enhance job effectiveness.
- Uphold classroom routines to support student environments and maintain consistent schedules.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed and organized lesson plans using teaching software to ensure continuity in long-term interim assignments.
- Contributed to team success by completing jobs quickly and accurately.
- Executed classroom routines to support positive student environments and uphold consistent schedules.
- Trained new team members by relaying information on company procedures and safety requirements.
- Created appealing displays for routine arrangements and special promotions.
Education
Bachelor of Science - Elementary Education
Winona State University
Winona, MN12-2022
Skills
- Office management
- Patient services
- Patient communication
- Office maintenance
- Multitasking ability
- Organizational planning
- Willingness to Learn
- Teamwork
- Problem-solving abilities
- Patient consultation
- Appointment scheduling
- Mental health support
- Trauma-informed care
- Customer service
- Safety management
- Facility cleaning
- Client transportation
- Patient registration
- Billing coordination
- Reception operations
- Patient services
Timeline
Dental Receptionist
Noble Dental West
09.2025 - Current
Residential Youth Counselor
Northwood Children Services
07.2024 - Current
Substitute Teacher
Rolling Stone Community School
02.2023 - 05.2023
Substitute Teacher
Ridgeway Community School
08.2022 - 12.2023
Target Team Member
Target
04.2016 - 06.2024
Bachelor of Science - Elementary Education
Winona State University