Jasohntre( Jay Jay) Byrd
Eagan
Summary
Dynamic Claims Representative with proven expertise at T-Force International in claims investigation and settlement negotiation. Adept at fostering relationships and ensuring confidentiality compliance, I excel in conflict resolution and attention to detail, driving successful outcomes in high-pressure environments. Committed to delivering exceptional service and maintaining accuracy in documentation.
Overview
10
10
years of professional experience
Work History
Claims Representative
T- Force International
Eagan
05.2023 - Current
- Handle high-impact inbound calls to gather information on auto accidents and workers' compensation claims.
- Created claims to address accident-related issues and workplace injuries.
- Ensured timely communication with team members regarding important updates.
- Maintained detailed notes for training documentation, ensuring accuracy and relevance.
- Provided coverage for manager's responsibilities during absences, ensuring continuity of operations.
- Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
- Trained new employees through shadowing and hands-on guidance.
- Fostered strong relationships with drivers and colleagues to enhance collaboration.
Customer Service Representative
Ucare Transportation Provider
Bloomington
02.2022 - 10.2023
- Coordinated scheduling of medical rides for patients through fast-paced incoming calls.
- Verified appointments and information by checking in with clinics and doctors.
- Provided ride scheduling assistance for clients ranging from ages four to elderly and disabled individuals.
- Researched appropriate vehicle types based on individual client needs.
Receivables Representative
Breakthru Beverage-NE Mpls
Northeast,Mpls
10.2022 - 04.2023
- Ensured accuracy and timely updates across multiple accounts.
- Addressed account inquiries through efficient email communication.
- Assisted customers with inquiries and issues via telephone support.
- Conducted thorough research on invoices, scanning and emailing necessary documentation.
- Verified delivery processes and credit applications to correct billing errors.
- Executed credit releases, updated liquor licenses, and processed beverage orders efficiently.
- Investigated account balance discrepancies in collaboration with customers and internal teams.
Receivables representative
AT&T
Bloomington
06.2015 - 02.2022
- Manage large amounts of fast paced inbound and outbound calls. Updating contact information, negotiating payment arrangements and account options, de-escalating calls while providing great customer service. Attending focus groups and training to excel further and adapt to changes. Moved to corporate Nov.2016: Maintain a list of 200 or more customers via email and phone personally to collect on accounts and build relationships. Process payments and research customers' requests. Mail invoices, take payments, conference calls for resolutions. Changed position Sept. 2021 Credit resolution. I worked in credit dispute cases. Research claims applied or denied credits on accounts. Partnered with legal on large disputes, filled out paperwork, collected signatures and worked under a specific time frame.
Education
Associate degree -
Normandale Community College
Bloomington, MN05.2018
Diploma -
Edina Highschool
Edina, MN06.2010
Skills
- Claims investigation
- Liability assessment
- Settlement negotiation
- Account reconciliation
- Conflict resolution
- Attention to detail
- Proficient in Microsoft and Excel
- Excellent communication
- Claims documentation
- Confidentiality compliance
Accomplishments
- Resolve thousands of dollars on accounts delinquent
- Take on leadership role currently
- Going above and beyond for customers & colleagues
- Reliable contact currently & senior representative
References
References available upon request.
Timeline
Claims Representative
T- Force International
05.2023 - Current
Receivables Representative
Breakthru Beverage-NE Mpls
10.2022 - 04.2023
Customer Service Representative
Ucare Transportation Provider
02.2022 - 10.2023
Receivables representative
AT&T
06.2015 - 02.2022
Associate degree -
Normandale Community College
Diploma -
Edina Highschool
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