Jason Alameda
East Grand Forks,MN
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
17
17
years of professional experience
Work History
Guest Service Agent
Hilton Garden Inn
08.2024 - Current
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
Team Lead
HireQuest
05.2024 - 08.2024
- Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Boosted customer satisfaction by providing exceptional service and promptly addressing concerns.
- Fostered a positive work environment by promoting teamwork and recognizing individual achievements among staff members.
- Facilitated seamless communication among team members through regular meetings and information sharing platforms.
- Resolved conflicts between employees or customers quickly and professionally, maintaining a harmonious atmosphere within the store setting.
- Managing anywhere from 5 up to 15 people on a given sight with various backgrounds.
Team Lead
Mens Warehouse
04.2024 - 05.2024
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Observed packing operations to verify conformance to specifications.
- Collaborated with visual merchandising team in creating eye-catching window displays that attracted new customers and increased sales.
- Enhanced overall shopping experience for customers through consistently maintaining a clean and organized sales floor.
- Coordinating anywhere from 1 to 10 guests at a time while managing phone calls and securing due out packages of inventory from the online store orders.
Front End Lead
Sam's Club
03.2023 - 04.2024
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Assisted in the recruitment process by interviewing prospective candidates, identifying top talent for open positions within the retail team structure.
- Mentored new hires, ensuring proper training in sales techniques, customer service, and store operations.
- Managed cash handling procedures, maintaining accurate records of daily transactions and deposits.
- Coordinated promotional events such as in-store demonstrations or seasonal sales campaigns to generate increased foot traffic and revenue growth opportunities for the business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisting hundreds of customers and managing all breaks and lunch schedules for 5 to 15 employees at a time while maintaining 100% OSHA compliance.
Delivery Driver
SlapShot Pizza
02.2023 - 02.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Completed rush deliveries on tight timetables to satisfy customer needs
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Delivering anywhere from 5 to 15 orders within a 3-4 hour period given weather permitting circumstances.
Truck Driver
N&J Farms
10.2022 - 10.2022
- Operated with safety and skill to avoid accidents and delays.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Maximized load safety by balancing, securing, and weighing products.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Completing up to 12 trips from harvest fields back to Crystal Sugar safely within 12 hour shift.
Customer Service Representative
Ewing Oil
01.2022 - 09.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met customer call guidelines for service levels, handle time and productivity.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Handled 50 to 200 customers daily depending on weather and gas prices.
Guest Service Agent
Hilton Garden Inn Hotel
07.2019 - 01.2021
- Assisted guests with check-in and checkout processes, ensuring a smooth and hassle-free experience.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Checking in up to 60 guests on hockey night with one associate at front desk.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Guest Service Agent
Best Western Plus Hotel
01.2019 - 06.2019
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered hotel phones with professionalism and directed calls appropriately.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Associate of the Quarter for 2019.
- Only night auditor for three separate hotels under same management group.
Seller Service Agent
Amazon
01.2017 - 02.2019
- Proven ability to learn quickly and adapt to new situations.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Associate Spotlight Award September 2017.
Delivery Driver
Deeks Pizza
01.2015 - 08.2016
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Managed customer inquiries and complaints in polite and professional manner.
- Anywhere from 15 to 50 deliveries in a given night.
Taxi Driver
S&S Taxi
06.2013 - 01.2015
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Obtained fares from passengers, issued change and secured cash from theft.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
- Shuttling up to 15 people going to various locations and obtaining the quickest fastest route to complete the objective.
Laundry Attendant
The Bubble
06.2009 - 05.2013
- Monitored customer laundry loads to reach proper wash cycle times.
- Assisted with unloading and loading customer laundry items.
- Supported accurate records by recording laundry processes and transactions.
- Kept track of customer laundry items by properly sorting, identifying and storing clothing.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Handling anywhere from 10 to 50 customer drop off loads in a single day with next day turnaround.
Service Center Manager
Valvoline
01.2008 - 05.2009
- Trained new staff members on company policies and center expectations.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Store could expect anywhere from 20 to 50 cars daily.
Education
Associate of Applied Science - Generals
University of North Dakota
Grand Forks, ND05.2026
High School Diploma -
East Grand Forks Senior High School
East Grand Forks, MN05.1999
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
References
- Keith Johnson - Evergreen Insurance 218-773-4158
- Eric Glass - Glass Therapeutic Massage 701-809-1179
- Kevin Johnson - N&J Farms 701-741-4295
Timeline
Guest Service Agent
Hilton Garden Inn
08.2024 - Current
Team Lead
HireQuest
05.2024 - 08.2024
Team Lead
Mens Warehouse
04.2024 - 05.2024
Front End Lead
Sam's Club
03.2023 - 04.2024
Delivery Driver
SlapShot Pizza
02.2023 - 02.2023
Truck Driver
N&J Farms
10.2022 - 10.2022
Customer Service Representative
Ewing Oil
01.2022 - 09.2022
Guest Service Agent
Hilton Garden Inn Hotel
07.2019 - 01.2021
Guest Service Agent
Best Western Plus Hotel
01.2019 - 06.2019
Seller Service Agent
Amazon
01.2017 - 02.2019
Delivery Driver
Deeks Pizza
01.2015 - 08.2016
Taxi Driver
S&S Taxi
06.2013 - 01.2015
Laundry Attendant
The Bubble
06.2009 - 05.2013
Service Center Manager
Valvoline
01.2008 - 05.2009
Associate of Applied Science - Generals
University of North Dakota
High School Diploma -
East Grand Forks Senior High School
Similar Profiles
Nitish SrivastavaNitish Srivastava
Front Office Executive at Hilton and Hilton Garden InnFront Office Executive at Hilton and Hilton Garden Inn
Abdullah AljubairiAbdullah Aljubairi
Cluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn FinanciCluster Government Relations Manager at DoubleTree by Hilton and Hilton Garden Inn Financi
Ionia HoustonIonia Houston
Front Desk Agent/Front Desk Night Auditor at Hilton Garden Inn/Home2Suites by HiltonFront Desk Agent/Front Desk Night Auditor at Hilton Garden Inn/Home2Suites by Hilton