Open To Work
Jason Fredlund
Taylors Falls
Summary
Dynamic professional with a versatile background in customer service and team leadership. Known for exceptional communication and adaptability, delivering effective solutions that enhance customer experiences and drive repeat business.
Overview
21
21
years of professional experience
2
2
Certifications
Work History
CSR
Catalyst Graphics
Eagan
05.2024 - Current
- Collaborate with team members to enhance service delivery quality.
- Educate customers on product features and usage for better understanding.
- Answer customer inquiries and provided accurate information regarding products and services.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remaine calm and professional in stressful circumstances and effectively diffused tense situations.
- Continue strong customer relationships to encourage repeat business.
- Process quotes and orders and manage over 200 customer accounts efficiently.
- Assist customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintain detailed records of customer interactions, transactions and comments for future reference.
- Resolve complex problems by working with other departments to provide solutions that meet customer needs.
- Perform administrative tasks such as filing paperwork, updating databases and generating reports.
- Inform customers about billing procedures, processed payments, and provided payment option setup assistance.
- Ask probing questions to determine service needs and accurately input information into electronic systems.
- Track orders from start to finish to ensure timely delivery of goods or services.
- Identify opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Engage in conversation with customers to understand needs, resolve issues and answer product questions.
- Collect deposits or payments and arranged for billing.
- Adjust bills and refunded money to resolve customers' service or billing complaints.
- Taking special orders in person and over telephone, generating additional revenue every month.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Mentored junior team members and managed employee relationships.
- Conducted follow-up calls to ensure customer satisfaction levels were met.
Co Youth Director
Immanuel Lutheran Church
Almelund
09.2014 - Current
- Led weekly youth meetings to foster community and engagement among participants.
- Developed lesson plans tailored to youth interests and developmental needs.
- Mentored young leaders to enhance their leadership abilities and confidence.
- Implemented safety protocols during events to ensure a secure environment for participants.
- Facilitated discussions on relevant topics to encourage open communication and understanding.
- Organized community service projects to instill values of responsibility and service in youth.
- Collaborated with parents and guardians to strengthen support networks for youth development.
- Developed age-appropriate activities for the group.
- Encouraged positive behavior among the group members.
- Coached and mentored students in developing leadership skills.
- Addressed any conflicts between youth members in a professional manner.
- Assisted with planning, organizing and executing special events.
- Provided guidance to youth members on personal issues.
- Established clear expectations of behavior for the group members.
- Ensured compliance with safety regulations while leading activities.
- Organized and facilitated youth group meetings.
- Spread faith through various evangelistic means, including preaching, Bible readings, and group activities.
- Attended missionary trips to various areas to help natives learn about religion and complete charity work.
Sales/CSR
Graphic Resources
Woodbury
11.2009 - 05.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Communicated product details and service offerings effectively to clients.
- Collaborated with team members to enhance service delivery processes.
- Trained new staff on customer service protocols and best practices.
- Handled customer complaints with empathy and professionalism.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Chief
Amelund Fire & Rescue
Almelund
02.2016 - 02.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Operated equipment and machinery according to safety guidelines.
- Achieved cost-savings by developing functional solutions to problems.
Owner/President
Midland Press
White Bear Lake
01.2005 - 11.2009
- Managed daily operations and ensured smooth workflow across all business functions.
- Developed marketing strategies to enhance brand visibility and attract new customers.
- Oversaw financial planning, budgeting, and expense management for the business.
- Trained and mentored staff to improve service quality and operational efficiency.
- Established strong vendor relationships to secure favorable terms and reliable supplies.
- Kept records for production, inventory, income, and expenses.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained, and supervised employees.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Ensured compliance with all local laws and regulations related to the business operations.
- Resolved conflicts between employees or customers in a timely manner.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
- Scheduled maintenance activities for equipment used by the business.
- Conducted regular meetings with employees to review progress towards company goals.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Improved company's quality and productivity by streamlining systems and processes.
- Investigated new technologies that could improve efficiency within the organization.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Commercial Art - Commercial Art
Minneapolis Technical College
Minneapolis, MN02-1990
Skills
- Customer service
- Complaint resolution
- Order processing
- Record management
- Product knowledge
- Relationship management
- Team collaboration
- Communication skills
- Problem solving
- Time management
- Strong teamwork
- Spreadsheets
- Reading comprehension
- Critical thinking
- Client relations
- Product sales
- Assertiveness
- Multitasking and organization
- Coordination
- Positive and professional
- Follow-up skills
- Senior leadership support
- Opening and closing accounts
- Microsoft outlook
- Task prioritization
- Decision-making
- Courteous demeanor
- System implementation
- Project management
- Prioritization
- Paperwork processing
- Empathy and patience
- Brand representation
- Office equipment proficiency
- Money handling
- Customer education
- Problem resolution
- Adaptability and flexibility
- Key holder experience
- De-escalation techniques
Certification
Fire Fighter I, II - State of Minnesota
Affiliations
Volunteer - Almelund Fire and Rescue
References
References available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridSalary Range
$70000/yr - $120000/yrTimeline
CSR
Catalyst Graphics
05.2024 - Current
Chief
Amelund Fire & Rescue
02.2016 - 02.2024
Co Youth Director
Immanuel Lutheran Church
09.2014 - Current
Sales/CSR
Graphic Resources
11.2009 - 05.2024
Owner/President
Midland Press
01.2005 - 11.2009
Commercial Art - Commercial Art
Minneapolis Technical College