
1. Provided patient reservation system support for Park Nicollet and Tria using Oracle, LastWord, and EPIC. 2. Maintained and updated all provider schedules in the Park Nicollet and Tria system. 3. Communicated with hospital staff as necessary to keep schedules up to date. 4. Performed maintenance on schedules and scheduling systems to identify and resolve any discrepancies.
1. Supervised the rehabilitation services call center using Medic and Oracle systems. 2. Trained new hires on proper phone etiquette and phone behavior. 3. Administered performance feedback to call center representatives. 4. Pulled calls for auditing and listened in to ensure calls were handled quickly and accurately
Phone Etiquette Medical Terminology Athenahealth Medical Records (4 years) Epic (3 years) EMR System Clerical Experience HCHB HIPAA Hospital Experience NextGen Allscripts Medical Scheduling Medical Office Experience Auditing Insurance Verification