Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jason Magnuson

Mankato,MN

Summary

Professional Help Desk Analyst with proficiency in providing excellent and efficient technical support. Experienced technical support with an eagerness to continually develop relevant skills.

Overview

9
9
years of professional experience

Work History

Technical Support

Compeer Financial
05.2022 - Current
  • Provided technical support for all team members
  • Assisted in roll outs for laptops and mobile devices
  • Provided on site meeting support
  • Assisted with asset management
  • Worked with vendors to get hardware repaired when needed

Manager

Wow! Zone
09.2017 - Current
  • Resolve customer complaints regarding sales and service
  • Oversee activities directly related to making products or providing services
  • Manage staff, preparing work schedules and assigning specific duties
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Worked extensively with the different computer systems and applications throughout the different departments.

Front Desk Staff

J&J Bowling Center
11.2015 - 05.2017
  • Greet customers and ascertain what each customer wants or needs
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Education

Completed Coursework Towards English Education and Anthropology -

Minnesota State University-Mankato
Mankato, MN

Microsoft Training

Skills

  • Teamwork
  • Mechanical work
  • Desktop Technical Support

Timeline

Technical Support

Compeer Financial
05.2022 - Current

Manager

Wow! Zone
09.2017 - Current

Front Desk Staff

J&J Bowling Center
11.2015 - 05.2017

Completed Coursework Towards English Education and Anthropology -

Minnesota State University-Mankato

Microsoft Training
Jason Magnuson