Professional Help Desk Analyst with proficiency in providing excellent and efficient technical support. Experienced technical support with an eagerness to continually develop relevant skills.
Overview
9
9
years of professional experience
Work History
Technical Support
Compeer Financial
05.2022 - Current
Provided technical support for all team members
Assisted in roll outs for laptops and mobile devices
Provided on site meeting support
Assisted with asset management
Worked with vendors to get hardware repaired when needed
Manager
Wow! Zone
09.2017 - Current
Resolve customer complaints regarding sales and service
Oversee activities directly related to making products or providing services
Manage staff, preparing work schedules and assigning specific duties
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
Worked extensively with the different computer systems and applications throughout the different departments.
Front Desk Staff
J&J Bowling Center
11.2015 - 05.2017
Greet customers and ascertain what each customer wants or needs
Compute sales prices, total purchases and receive and process cash or credit payment
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
Completed Coursework Towards English Education and Anthropology -
Minnesota State University-Mankato
Mankato, MN
Microsoft Training
Skills
Teamwork
Mechanical work
Desktop Technical Support
Timeline
Technical Support
Compeer Financial
05.2022 - Current
Manager
Wow! Zone
09.2017 - Current
Front Desk Staff
J&J Bowling Center
11.2015 - 05.2017
Completed Coursework Towards English Education and Anthropology -
Minnesota State University-Mankato
Microsoft Training
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